Dipl.-Ing. Veronika Joeres

- Defining and analyzing KPI reports related to Order to Cash Process - Driving improvements measures based on KPI report results

- Planning and executing of provider audits and security compliance audits as well as related improvement tracking - Creating documentation and training materials, conducting trainings for Audit Management based on ISO 19011 - Redesign/Set up of knowledge base, creation of related documents and templates for Audit Management, IT Compliance and Quality management - Set up a KPI based audit tracking

- Building up the essential requirements based on ISO 9001 - Preparing internal/initial external audit for ISO 20000 - Conducting trainings covering ISO 27001 - Building up Quality & Process Management Intranet page to increase awareness and exchange knowledge

- Accountable as a project manager for projects focusing on measurable process quality improvements and financial benefits - Execution of Six Sigma projects based on DMAIC approach focusing on quality improvements by reduction of variance - Execution of Lean projects based on McKinsey approach to increase efficiency in teams by identifying and eliminating waste - Conducting Six Sigma and Lean trainings

- Managing and supporting International Process rollout, responsible for Process Maturity assessment and coordinating trainings for more than 900 employees - Evaluation and reporting of data and documentation of quality issues