Veronika Németh

• Analysis of insurance claims and insurance data • Creation of the insurance claims database • Authorizing resolution and fulfillment of claims

• Handling check-ins and check-outs of the guests • Operating computer programs and multi-line phone systems • Maintaining guest records and booking reservations • Completing cashier and bookkeeping responsibilities • Contacting necessary staff to solve problems when challenges arise, ensuring guest comfort • Maintaining an orderly front desk • Ensuring a smooth hotel breakfast serving as well as clean and orderly rooms

• Leader and active participant of the First Level Support Team of SAP Authorization with specialized knowledge • Cultivating and maintaining effective working relationships with the SME Team of the client and Second Level Support Team of Tech Mahindra • Providing trainings in SAP-AUTH and gAHD for the new team members • Handeling escalations • Organizing everyday tasks and schedules for team members

• First Level Support Service Desk Agent • Providing voice, email and virtual desktop technical support to End Users in SAP • Supporting the users in German and English languages • Purchase to Pay and Authorization fields • Working with gAHD (Global Advanced Helpdesk) ticketing tool

• Assisting with event planning and organization of the Danube Regatta, including scheduling, coordinating with outside vendors, and handling daily logistics and online marketing

• Bartending at several events of Corvinus University of Budapest • Preparing and serving alcoholic and non-alcoholic beverages for bar and patrons

• Internship for university studies • Planning and organizationof the event Miss Silver Coast Beuty Contest 2015 - High School Party • Organizationof the company’s Transylvanian Tour • Writing and publishing articles online about various press confrences about tourism • Making, cutting and publishing video interviews

• Fulfilling tasks in administration and telecommunication

Activities and societies: >2012 AIESEC: finding employment in Hungary for interns from overseas >2013-2015 Office if Unpromted Groups: organization of the social life of the university; planning and organization of events and camps for the students; planning and organization of Freshman's Ball