Victoria Baumgärtner

- IT Recruiting - Research to understand company's operations needs and requirements - Build relationships with talents, customers and vendors - Negotiate pricing and control costs - Develop a yearly budget depending on sourcing needs - Execution and interpretation of analyses as well as suggestions for improvement of overall sourcing strategy - Write sourcing documentation and statements - Language Checks (German & English) - Briefing & debriefing of talents - Contracting

- Responsible for passenger operations (check-in, boarding incl. usage of various software systems - Handling of foreign customer airlines - Taking care of people with special access needs, and unaccompanied children - Trouble shooting of occurring irregularities (accommodation of passengers, luggage storage) - Conflict management - Ensuring compliance with IATA guidelines

- Advising and assisting customers - Handling complaints - Conducting customer transactions