
Victoria D'Souza
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Victoria D'Souza
- Bis heute 6 Jahre und 1 Monat, seit Mai 2019
Visa Submission Officer
VFS Services Germany GmbH
- 11 Monate, Jan. 2018 - Nov. 2018
Senior B2B Representative
GetYourGuide Deutschland GmbH
Supported GYG Suppliers on using the supplier administration via phone and email Managed the customer-cancellation project; educated suppliers on the effect cancellations and monitored cancellation reasons Worked on the Connectivity project - provided 1st level support in connecting suppliers via API Onboarded inbound Suppliers - set commission rates and overviewed and activated roughly 2000 accounts weekly Advised existing accounts on tour optimisation to get more bookings
- 9 Monate, Apr. 2017 - Dez. 2017
Customer Service Agent
GetYourGuide Deutschland GmbH
Answered calls and emails in English and German relating to customer's bookings and prebooking questions Provided in-depth information on services and products available Complaint management - processed complaints and refunds with the aim of customer satisfaction Worked on the Supplier cancellation pilot project - educated suppliers on the harmful effects cancellations have on our customers
Represented yoox.com; Net-A-Porter and their affiliate online stores (Diesel.com, Armani.com etc.) Provided advice regarding online clothes shopping via email and phone Answered calls and emails relating to customer's orders or product inquiries Placed online orders for customers over the phone Processed complaints and refunds following company policies
Ausbildung von Victoria D'Souza
- 1 Jahr und 11 Monate, Sep. 2014 - Juli 2016
German Studies and Contemporary Germanic Languages
University of Toronto
German as a Foreign Language Yiddish Holocaust History
- 3 Jahre und 10 Monate, Sep. 2010 - Juni 2014
Germanic Literary Studies - Combined degree course History and Cultural Studies
University of Toronto
Holocaust History German Studies German Literature
Sprachen
Englisch
Muttersprache
Deutsch
Fließend
Italienisch
Grundlagen
Französisch
Grundlagen
Yiddish
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