Victoria D'Souza

Supported GYG Suppliers on using the supplier administration via phone and email Managed the customer-cancellation project; educated suppliers on the effect cancellations and monitored cancellation reasons Worked on the Connectivity project - provided 1st level support in connecting suppliers via API Onboarded inbound Suppliers - set commission rates and overviewed and activated roughly 2000 accounts weekly Advised existing accounts on tour optimisation to get more bookings

Answered calls and emails in English and German relating to customer's bookings and prebooking questions Provided in-depth information on services and products available Complaint management - processed complaints and refunds with the aim of customer satisfaction Worked on the Supplier cancellation pilot project - educated suppliers on the harmful effects cancellations have on our customers

Represented yoox.com; Net-A-Porter and their affiliate online stores (Diesel.com, Armani.com etc.) Provided advice regarding online clothes shopping via email and phone Answered calls and emails relating to customer's orders or product inquiries Placed online orders for customers over the phone Processed complaints and refunds following company policies

German as a Foreign Language Yiddish Holocaust History

Holocaust History German Studies German Literature