Victoria Staneva

• Led a company-wide software audit across 150+ people, reviewing every subscription with its owner and cutting roughly a third. • Designed and built a full operational ecosystem in Notion — a unified project database with 9 purpose-built views (triage, blockers, capacity by owner, per-product boards), a cross-team dependency tracker, and a company-wide AI-queryable knowledge base • Led a full Confluence-to-Notion migration (~30 hours), preserving every document, timestamp, and department label with zero in

• Reviewed approximately 90 content reports per hour, maintaining consistent 100% QA scores across a 3-year engagement • In year two, took on a weekly QA reviewer shift (1 hour/week) auditing a minimum of 60 moderated reports from newer moderators for correct guideline adherence and appropriate action taken • When a colleague left the Visa project mid-tenure, cleared a backlog of 280+ unmoderated social media posts and comments she had left unreviewed — completed alongside regular 30-minute Visa shift dutie

Joined as Personal Assistant to the Managing Director and took on full operational responsibility as the company grew, formally recognised as Operations Manager. Built the systems behind hiring, onboarding, compliance and software as headcount more than tripled. • Cut software spend by 23% through a full tool and licence audit: cancelled duplicate platforms and unused licences and consolidated client and social media workflows into Zoho. • Built a single-pack client onboarding process (contract, data policy

Reporting to a Senior Editor • Reviewed and assessed 25+ manuscripts for editorial and publishing decisions • One reviewed manuscript went on to be published