Vitus Anyanwu

> Provided 1st Level IT support and resolved user requests. > Configured and deployed laptops, software, and Microsoft 365 accounts for end users. > Assisted with user account administration and permission management in Active Directory. > Diagnosed and resolved hardware and software issues. > Maintained documentation of incidents, resolutions, and best practices to support continuous process improvement.

> Provided IT support and assisted with system-related requests. > Contributed to structured IT operations and quality assurance processes. > Coordinated with internal teams and external service providers to ensure smooth service delivery.

> Delivered IT support and resolved user issues remotely using TeamViewer. > Administered user accounts in Microsoft 365 and Azure AD, and managed support requests through Jira. > Maintained detailed case documentation and helped improve IT processes by incorporating user feedback and identifying recurring issues.

> Installed and configured hardware and software. > Resolved technical issues by actively supporting users. > Maintained and optimised network infrastructure to ensure smooth system operations.