Wesley Weston

Lead technical support for Placesense project in Germany, responsible for prioritising bugs and working with engineering teams on new product feature requests. Data collection using proprietary software. Installation/Testing and bug reporting of hardware and software. Responsible for analysing German Team performance data and delivering to management. Coordinating a team of 20+ remotely working around Germany.

First Glass technical support member in EMEA, directly trained new members. Ran weekly information meetings to inform all Glass Guides on new and reoccurring issues Helped develop and troubleshoot automated scripts for devices Ensured a high level of VIP client focused service Bugreported issues with software builds for Glass and Glass App. Organised and lead meetings and events focusing on the usage and integration of Glass and Google Cloud services.

Support hardware and software issues for Apple devices. Advise on new hardware based on needs of client. Ensure a high level of client focus to customers with a range of technical abilities ( 100% customer satisfaction score). Establish backup and recovery plans.