William Staiger

Home contractor solving various problems for customers. Electrical, plumbing, painting, garage door openers, windows, general construction, home & auto advice, assisting people to find other contracted services are all within the scope of work done for clients.

Sell and support assembly tooling & material handling systems to manufacturing customers in the Central Midwest for KA Technologies, a distribution company based in Louisville, KY.

Provided marketing direction, training, & strategic planning for garage door openers & accessories, including web-based controls & radio systems. Communicated marketing message to dealer/distributor network & field market data back to functional marketing & management teams. Part of team that ran new product launch in 2011. Traveled the US & Germany to support product launches.

Established new North American division. Created long-term relationships with OEM customers. Created distributor contracts and selected key distribution partners. Developed supply processes. Mentored new associates. Created product sales & service training programs for associates, distributors and end-users. Directed North American marketing strategy. Managed & produced trade shows & exhibits.

Managed Sales and Operations with a focus on profitability, cost control and exceptional customer service. Oversaw productivity of two sales support staff and indirectly managed five national sales representatives across the USA. Responsible for P & L, budget, and sales, marketing & service concepts of complex diesel diagnostic equipment used in design & calibration of diesel fuel systems.

German-speaking liaison between Bosch and Customers (BMW USA, Mercedes-Benz USA, Volvo USA, Porsche USA) Streamlined warranty costing process for fuel system components by creating conversion database system.

Service & Parts Director for Chicago area Chrysler car dealership with 20+ union mechanics. Raised overall profitability, increased technician efficiency, raised customer satisfaction levels from lowest in area to among the highest by reorganizing shop work flow and duties, educating service team and creating new care care clinics that educated car buyers about the service process. Responsible for profitability in Service, parts and body shop departments.

Managed 22 new car dealers. Responsibilities included parts sales, Customer satisfaction improvement, warranty cost control, service contract sales, dealership profitability/financial analysis.

Worked part-time during college years and full-time after graduation. Performed all types of diagnosis and repair on Cadillac vehicles. Specialized in fuel system diagnosis and repair, automatic transmission diagnosis & repair.

Automotive Technology, Marketing