Wissam Al-Hames

Berufserfahrung von Wissam Al-Hames

• Bis heute 13 Jahre und 1 Monat, seit Juni 2011

  IT Manager

  Shoneez

  •Manage information technology and computer systems •Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP) •Develop and implement policies and procedures for electronic data processing and computer systems operations and development •Meet with managers to discuss system requirements, specifications, cost and timelines •Hire and manage information systems personnel and contractors to design , develop, implement,

• Bis heute 15 Jahre und 4 Monate, seit März 2009

  Customer Support

  Microsoft Corporation

  • Deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation. • Active Directory design and deployment, DNS, DHCP and other related areas with troubleshooting at the expert level within large network environments • Setup and support of pre-production environment to support development, performance. • Manage availability of applications, systems, and servers in various environments.

• 2 Jahre und 8 Monate, Feb. 2007 - Sep. 2009

  Systems Engineer

  SETCO

  •Information management solutions • Designing a Devise for monitoring employees and creating a WAN Network between these devices and Server. • Creating Simple LAN for companies that wants to use (ArcMate Program ((EXPRESS+ENTERPRISE)) • Installing Archive Programs and make training for new users. • Troubleshooting, managing, hardware devices and Software for NVSsoft’ computers.

• 1 Jahr und 1 Monat, Jan. 2006 - Jan. 2007

  Systems Engineer

  Ideal Systems Computers L.L.C,

  •Planning a TCP/IP addressing scheme, functional TCP/IP solution, and TCP/IP physical and logical Network •Computer maintenance •Planning and maintaining a Windows Server 2003 Network. •in organizational units, managing disks, data storage, disaster recovery, •Managing and monitoring dynamic host configuration protocol (DHCP). •Managing and monitoring network access. •Troubleshooting: network access resources, LAN Authentication •Installing Windows XP Professional by using Remote Installation Servic

• 1 Jahr, Mai 2004 - Apr. 2005

  IT Solutions Administrator

  Shoneez Company

  •Computer maintenance. •Divide Computer devices into individual groups •Correct PC problems including protecting account data from being lost. •Managing user and computer accounts and access to resources. •Implementing, managing, monitoring, and troubleshooting hardware devices and drivers. •Access to objects, managing disks, data storage and disaster recovery.