Wissam Al-Hames

Selbstständig, Customer Support, Microsoft Corporation
Damascuse, Syrian Arab Republic

Fähigkeiten und Kenntnisse

American Academy for Management and Technology. Li

Werdegang

Berufserfahrung von Wissam Al-Hames

  • Current 15 years, since Jun 2011

    IT Manager

    Shoneez

    •Manage information technology and computer systems •Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP) •Develop and implement policies and procedures for electronic data processing and computer systems operations and development •Meet with managers to discuss system requirements, specifications, cost and timelines •Hire and manage information systems personnel and contractors to design , develop, implement,

  • Current 17 years and 3 months, since Mar 2009

    Customer Support

    Microsoft Corporation

    • Deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation. • Active Directory design and deployment, DNS, DHCP and other related areas with troubleshooting at the expert level within large network environments • Setup and support of pre-production environment to support development, performance. • Manage availability of applications, systems, and servers in various environments.

  • 2 years and 8 months, Feb 2007 - Sep 2009

    Systems Engineer

    SETCO

    •Information management solutions • Designing a Devise for monitoring employees and creating a WAN Network between these devices and Server. • Creating Simple LAN for companies that wants to use (ArcMate Program ((EXPRESS+ENTERPRISE)) • Installing Archive Programs and make training for new users. • Troubleshooting, managing, hardware devices and Software for NVSsoft’ computers.

  • 1 year and 1 month, Jan 2006 - Jan 2007

    Systems Engineer

    Ideal Systems Computers L.L.C,

    •Planning a TCP/IP addressing scheme, functional TCP/IP solution, and TCP/IP physical and logical Network •Computer maintenance •Planning and maintaining a Windows Server 2003 Network. •in organizational units, managing disks, data storage, disaster recovery, •Managing and monitoring dynamic host configuration protocol (DHCP). •Managing and monitoring network access. •Troubleshooting: network access resources, LAN Authentication •Installing Windows XP Professional by using Remote Installation Servic

  • 1 year, May 2004 - Apr 2005

    IT Solutions Administrator

    Shoneez Company

    •Computer maintenance. •Divide Computer devices into individual groups •Correct PC problems including protecting account data from being lost. •Managing user and computer accounts and access to resources. •Implementing, managing, monitoring, and troubleshooting hardware devices and drivers. •Access to objects, managing disks, data storage and disaster recovery.

Sprachen

  • English

    B1-B2 (Gute Kenntnisse)

  • Arabic

    C2 (Verhandlungssicher / Muttersprachlich)

  • Russian

    A1-A2 (Grundkenntnisse)

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