Wolfgang Krüger

ist verfügbar. ✅

Angestellt, Head of Transformation Office International | CTO | BOD, QVC Group International
Abschluss: MBA, University of Applied Siences Hamburg
Düsseldorf, Deutschland

Fähigkeiten und Kenntnisse

Strategisches Management
Finance
Operational Excellence
Geschäftsleitung
Operations Management
Customer experience
Business Transformation
Customer Relationship Management
Customer Experience Design
Global Business Service
Shared Service Center
Call-Center
Forderungsmanagement
Collections
Fraud Prevention
Zahlungsverkehr
Business Development Manager
Key Account Manager
Kundenservice
Operatives Risikomanagement (Enterprise Risk)
Strategy & Project Manager
Trainer
Absatzfinanzierung
Bankkaufmann
Bachelor of Arts
Banking
Retail
Logistics
Consulting
Financial Services
Vermarktung
POS-Geschäft
Kundenbetreuung
Projektmanagement
Vertrieb
Accounts Receivable and Accounts Payable
Master of Business Administration
Executive Board
Intercultural management
Standortleitung
Strategieentwicklung
Projekt Management
Digitale Transformation
Strategieberatung
GBS experience
Kommunikationsfähigkeit
Führungserfahrung
Verantwortungsbewusstsein
Multikulturelle Erfahrung
Reisebereitschaft

Werdegang

Berufserfahrung von Wolfgang Krüger

  • Bis heute 2 Jahre und 11 Monate, seit Sep. 2022

    Head of Transformation Office International | CTO | BOD

    QVC Group International

    Appointed by international CEO and CFO to restore financial health for UK, Germany, Japan and Italy. Economy impact based permanent revenue decline required substantial cost decrease, while safeguarding growth initiatives and daily operations. In close alignment with markets CEOs, responsible for designing and leading all significant business transformations focusing on unlocking organizational value, enhancing operational health, and ensuring sustainable funding.

  • 4 Jahre, Okt. 2018 - Sep. 2022

    Director Customer Care Center & International Strategy DE | COO | BOD

    QVC Group International

    Responsible for Customer Service, Order Entry and Digital/Social Media Communication 24 hours / 7 days (incl. all support functions and channels) in Germany. Sites: Bochum and Kassel (ca. 900-1,000 team members). Responsible for the overall Customer Experience strategy for QVC UK, Germany, Italy and Japan.

  • 10 Monate, März 2021 - Dez. 2021

    Director Commercial Finance DE | CFO | BOD

    QVC Handel S.à r.l. & Co. KG

    P&L responsibility and steering of all financial activities in the German market to ensure net revenue, EBITDA and cash flow developments are in line with set targets. Teams: Financial Planning & Analysis, Reporting & Controlling and Business Partnering.

  • 11 Monate, Feb. 2021 - Dez. 2021

    Merchandising Business Lead Extended Assortment

    QVC Handel S.à r.l. & Co. KG

    Business wowner to extend the assortment in a curated and strategic aligned way in embedding and using own Warehouse capabilities, new DropShipment capabilities and assessing Marketplace opportunities. Successful delivery and execution of turn around concept and overachievement of budget numbers for 2022 incl. a concept for an embedment into the daily business, starting in February 2023. An in-depth transformational journey across all commercial and support services functions.

  • 1 Jahr und 8 Monate, Jan. 2017 - Aug. 2018

    Global Director & GPO Customer Finance

    QVC Handel S.à r.l. & Co. KG

    Responsible for the Accounts Receivable (Fraud Prevention, Clearing, Collections, Dispute Management) areas in US, UK, Germany, Italy and France plus Global Process ownership incl. the GBS in Poland.

  • 1 Jahr und 5 Monate, Aug. 2016 - Dez. 2017

    Geschäftsführer

    QVC Management GmbH

  • 1 Jahr und 7 Monate, Juni 2015 - Dez. 2016

    Director Customer Finance (Accounts Receivable)

    QVC Handel S.à r.l. & Co. KG

    Responsible for Accounts Receivable in Germany. GBS Customer Finance project lead to ensure transfer of Customer Finance processes Clearing, Collections and Financial Services for 5 countries to Krakow.

  • 2 Jahre und 1 Monat, Mai 2013 - Mai 2015

    Bereichsleiter Clearing & Collections (DE, CH & AUT)

    Deutsche Post & DHL

    Verantwortlich für das Clearing & Collection der Gesellschaften DHL Vertriebs GmbH, DHL Express GmbH, DHL Express (Austria) GmbH und DHL Express (Schweiz) AG, sowie der Steuerung aller externen Inkassodienstleister für die gesamte Deutsche Post AG inkl. der Tochtergesellschaften.

  • 1 Jahr und 10 Monate, Juli 2011 - Apr. 2013

    Business Manager Operations & Key Account Manager

    Transcom CMS Forderungsmanagement GmbH

  • 2 Jahre und 8 Monate, Nov. 2008 - Juni 2011

    Senior Consultant

    crossconsulting GmbH

    Unternehmensberater im Finanzdienstleistungssektor

  • 1 Jahr und 7 Monate, Apr. 2007 - Okt. 2008

    Deputy of Treasury & Funding Europe

    Royal Bank of Scotland

    Responsible for PanEuropean daily cash management and funding requirements for all Intra and Non-Intra Group bank accounts incl. investments in money market products within approved limits (liquidity, VaR, NII) as deputy of Head of Treasury & Funding.

  • 1 Jahr und 8 Monate, März 2007 - Okt. 2008

    Business Development Manager Germany & Austria

    Royal Bank of Scotland

    Development of income from new business opportunities and existing business; Delivering Market, Competitor and Organisational Insight; Effective Implementation of Business Opportunities

  • 7 Monate, Sep. 2006 - März 2007

    Team leader Collections

    Royal Bank of Scotland

    Responsible for Commercial Cards, High Risk Fixed Term Loans, Consumer Cards

  • 1 Jahr und 7 Monate, März 2005 - Sep. 2006

    European Enterprise Risk Analyst

    Royal Bank of Scotland

    Enterprise Risk Analyst for 5 countries, Building-up a PanEuropean Enterprise (Operational) Risk Management across all departments, Implementation of incident and event reporting lines, Raising risk awareness across Europe

  • 2 Jahre, März 2003 - Feb. 2005

    Collections, Strategy- & Projectmanager

    Citibank

  • 7 Monate, Aug. 2002 - Feb. 2003

    Salesman

    Allgemeiner Wirtschaftsdienst

  • 3 Jahre und 1 Monat, Aug. 1999 - Aug. 2002

    Bank Apprenticeship

    Bankgesellschaft Berlin / LBB

Ausbildung von Wolfgang Krüger

  • 3 Jahre, Jan. 2018 - Dez. 2020

    Business Administration and General Management

    University of Applied Siences Hamburg

    Master Thesis Topic: "Home-Office stands for a fundamental alteration these days and forces companies and leaders to adapt."

  • 2 Jahre und 7 Monate, Mai 2006 - Nov. 2008

    European Business Administration

    University of Applied Siences Hamburg

    Bachelor Thesis Topic: "Strategic Domestic Consumer Finance Concepts - A need to sustain competetiveness or risk for the core business?"

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Spanisch

    Grundlagen

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