Wolfgang Krüger

Angestellt, Director of Business Transformation (UK, Japan, Germany & Italy), Qurate International Retail Group

Abschluss: MBA, University of Applied Siences Hamburg

Düsseldorf, Germany


Strategisches Management
Operational Excellence
Operations Management
Customer experience
Business Transformation
Customer Relationship Management
Customer Experience Design
Global Business Service
Shared Service Center
Fraud Prevention
Business Development Manager
Key Account Manager
Operatives Risikomanagement (Enterprise Risk)
Strategy & Project Manager
Bachelor of Arts
Financial Services
Accounts Receivable and Accounts Payable
Master of Business Administration
Executive Board
Intercultural management
Projekt Management
Digitale Transformation
GBS experience
Multikulturelle Erfahrung


Professional experience for Wolfgang Krüger

  • Current 1 year and 8 months, since Sep 2022

    Director of Business Transformation (UK, Japan, Germany & Italy)

    Qurate International Retail Group

    Tranformation Office Lead

  • Current 5 years and 8 months, since Sep 2018

    Director Customer Care Center / Executive Board Member

    QVC Handel S.à r.l. & Co. KG

    Responsible for Customer Service, Order Entry and Digital/Social Media Communication 24 hours / 7 days (incl. all support functions and channels) in Germany. Sites: Bochum and Kassel (ca. 900-1,000 team members)

  • 1 year, Feb 2022 - Jan 2023

    Merchandising Business Lead Extended Assortment

    QVC Handel S.à r.l. & Co. KG

    Business wowner to extend the assortment in a curated and strategic aligned way in embedding and using own Warehouse capabilities, new DropShipment capabilities and assessing Marketplace opportunities. Successful delivery and execution of turn around concept and overachievement of budget numbers for 2022 incl. a concept for an embedment into the daily business, starting in February 2023. An in-depth transformational journey across all commercial and support services functions.

  • 4 years and 1 month, Sep 2018 - Sep 2022

    Director Customer Experience - Qurate International Retail Group

    Qurate International Retail Group

    Responsible for the overall Customer Experience strategy for QVC UK, Germany, Italy and Japan.

  • 11 months, Mar 2021 - Jan 2022

    Interim Director Finance Germany

    QVC Handel S.à r.l. & Co. KG

    P&L responsibility and steering of all financial activities in the German market to ensure net revenue, EBITDA and cash flow developments are in line with set targets. Teams: Financial Planning & Analysis, Reporting & Controlling and Business Partnering.

  • 1 year and 8 months, Jan 2017 - Aug 2018

    Global Director & GPO Customer Finance

    QVC Handel S.à r.l. & Co. KG

    Responsible for the Accounts Receivable (Fraud Prevention, Clearing, Collections, Dispute Management) areas in US, UK, Germany, Italy and France plus Global Process ownership incl. the GBS in Poland.

  • 1 year and 5 months, Aug 2016 - Dec 2017


    QVC Management GmbH

  • 1 year and 7 months, Jun 2015 - Dec 2016

    Director Customer Finance (Accounts Receivable)

    QVC Handel S.à r.l. & Co. KG

    Responsible for Accounts Receivable in Germany. GBS Customer Finance project lead to ensure transfer of Customer Finance processes Clearing, Collections and Financial Services for 5 countries to Krakow.

  • 2 years and 1 month, May 2013 - May 2015

    Bereichsleiter Clearing & Collections (DE, CH & AUT)

    Deutsche Post & DHL

    Verantwortlich für das Clearing & Collection der Gesellschaften DHL Vertriebs GmbH, DHL Express GmbH, DHL Express (Austria) GmbH und DHL Express (Schweiz) AG, sowie der Steuerung aller externen Inkassodienstleister für die gesamte Deutsche Post AG inkl. der Tochtergesellschaften.

  • 1 year and 10 months, Jul 2011 - Apr 2013

    Business Manager Operations & Key Account Manager

    Transcom CMS Forderungsmanagement GmbH

  • 2 years and 8 months, Nov 2008 - Jun 2011

    Senior Consultant

    crossconsulting GmbH

    Unternehmensberater im Finanzdienstleistungssektor

  • 1 year and 7 months, Apr 2007 - Oct 2008

    Deputy of Treasury & Funding Europe

    Royal Bank of Scotland

    Responsible for PanEuropean daily cash management and funding requirements for all Intra and Non-Intra Group bank accounts incl. investments in money market products within approved limits (liquidity, VaR, NII) as deputy of Head of Treasury & Funding.

  • 1 year and 8 months, Mar 2007 - Oct 2008

    Business Development Manager Germany & Austria

    Royal Bank of Scotland

    Development of income from new business opportunities and existing business; Delivering Market, Competitor and Organisational Insight; Effective Implementation of Business Opportunities

  • 7 months, Sep 2006 - Mar 2007

    Team leader Collections

    Royal Bank of Scotland

    Responsible for Commercial Cards, High Risk Fixed Term Loans, Consumer Cards

  • 1 year and 7 months, Mar 2005 - Sep 2006

    European Enterprise Risk Analyst

    Royal Bank of Scotland

    Enterprise Risk Analyst for 5 countries, Building-up a PanEuropean Enterprise (Operational) Risk Management across all departments, Implementation of incident and event reporting lines, Raising risk awareness across Europe

  • 2 years, Mar 2003 - Feb 2005

    Collections, Strategy- & Projectmanager


  • 7 months, Aug 2002 - Feb 2003


    Allgemeiner Wirtschaftsdienst

  • 3 years and 1 month, Aug 1999 - Aug 2002

    Bank Apprenticeship

    Bankgesellschaft Berlin / LBB

Educational background for Wolfgang Krüger

  • 3 years, Jan 2018 - Dec 2020

    Business Administration and General Management

    University of Applied Siences Hamburg

    Master Thesis Topic: "Home-Office stands for a fundamental alteration these days and forces companies and leaders to adapt."

  • 2 years and 7 months, May 2006 - Nov 2008

    European Business Administration

    University of Applied Siences Hamburg

    Bachelor Thesis Topic: "Strategic Domestic Consumer Finance Concepts - A need to sustain competetiveness or risk for the core business?"


  • German

    First language

  • English


  • Spanish



Tennis (Mitglied im Tennisclub 1904 Blau-Schwarz Düsseldorf)

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