Wolfgang Krüger

Appointed by international CEO and CFO to restore financial health for UK, Germany, Japan and Italy. Economy impact based permanent revenue decline required substantial cost decrease, while safeguarding growth initiatives and daily operations. In close alignment with markets CEOs, responsible for designing and leading all significant business transformations focusing on unlocking organizational value, enhancing operational health, and ensuring sustainable funding.

Responsible for Customer Service, Order Entry and Digital/Social Media Communication 24 hours / 7 days (incl. all support functions and channels) in Germany. Sites: Bochum and Kassel (ca. 900-1,000 team members). Responsible for the overall Customer Experience strategy for QVC UK, Germany, Italy and Japan.

P&L responsibility and steering of all financial activities in the German market to ensure net revenue, EBITDA and cash flow developments are in line with set targets. Teams: Financial Planning & Analysis, Reporting & Controlling and Business Partnering.

Business wowner to extend the assortment in a curated and strategic aligned way in embedding and using own Warehouse capabilities, new DropShipment capabilities and assessing Marketplace opportunities. Successful delivery and execution of turn around concept and overachievement of budget numbers for 2022 incl. a concept for an embedment into the daily business, starting in February 2023. An in-depth transformational journey across all commercial and support services functions.

Responsible for the Accounts Receivable (Fraud Prevention, Clearing, Collections, Dispute Management) areas in US, UK, Germany, Italy and France plus Global Process ownership incl. the GBS in Poland.

Responsible for Accounts Receivable in Germany. GBS Customer Finance project lead to ensure transfer of Customer Finance processes Clearing, Collections and Financial Services for 5 countries to Krakow.

Verantwortlich für das Clearing & Collection der Gesellschaften DHL Vertriebs GmbH, DHL Express GmbH, DHL Express (Austria) GmbH und DHL Express (Schweiz) AG, sowie der Steuerung aller externen Inkassodienstleister für die gesamte Deutsche Post AG inkl. der Tochtergesellschaften.

Unternehmensberater im Finanzdienstleistungssektor

Responsible for PanEuropean daily cash management and funding requirements for all Intra and Non-Intra Group bank accounts incl. investments in money market products within approved limits (liquidity, VaR, NII) as deputy of Head of Treasury & Funding.

Development of income from new business opportunities and existing business; Delivering Market, Competitor and Organisational Insight; Effective Implementation of Business Opportunities

Responsible for Commercial Cards, High Risk Fixed Term Loans, Consumer Cards

Enterprise Risk Analyst for 5 countries, Building-up a PanEuropean Enterprise (Operational) Risk Management across all departments, Implementation of incident and event reporting lines, Raising risk awareness across Europe

Master Thesis Topic: "Home-Office stands for a fundamental alteration these days and forces companies and leaders to adapt."

Bachelor Thesis Topic: "Strategic Domestic Consumer Finance Concepts - A need to sustain competetiveness or risk for the core business?"