Wolfgang Krüger

Premium

Employee, Dir. Customer Service, Order Entry & Digital Comm. / Executive Board Member, QVC Handel S.à r.l. & Co. KG

Degree: MBA, University of Applied Siences Hamburg

Düsseldorf, Germany

Skills

Operational Excellence
Geschäftsleitung
Customer experience
Operations Management
Business Transformation
Customer Relationship Management
Customer Experience Design
GBS experience
Global Business Service
Shared Service Center
Call-Center
Forderungsmanagement
Collections
Fraud Prevention
Zahlungsverkehr
Business Development Manager
Kommunikationsfähigkeit
Key Account Manager
Kundenservice
Operatives Risikomanagement (Enterprise Risk)
Strategy & Project Manager
Trainer
Führungserfahrung
Absatzfinanzierung
Kreditkarten
Bankkaufmann
Bachelor of Arts
Banking
Retail
Logistics
Consulting
Financial Services
Vermarktung
POS-Geschäft
Verantwortungsbewusstsein
Kundenbetreuung
Multikulturelle Erfahrung
Projektmanagement
Vertrieb
Accounts Receivable and Accounts Payable
Master of Business Administration
Clearing-Prozess
Executive Board
Intercultural Communication
Intercultural management
Standortleitung
Strategieentwicklung
Projekt Management
Reisebereitschaft
Digitale Transformation
Strategieberatung

Timeline

Professional experience for Wolfgang Krüger

  • Current 7 months, since Mar 2021

    Interim Director Finance Germany

    QVC Handel S.à r.l. & Co. KG

    P&L responsibility and steering of all financial activities in the German market to ensure net revenue, EBITDA and cash flow developments are in line with set targets. Teams: Financial Planning & Analysis, Reporting & Controlling and Business Partnering.

  • Current 3 years and 1 month, since Sep 2018

    Dir. Customer Service, Order Entry & Digital Comm. / Executive Board Member

    QVC Handel S.à r.l. & Co. KG

    Responsible for Customer Service, Order Entry and Digital/Social Media Communication 24 hours / 7 days (incl. all support functions and channels) in Germany. Sites: Bochum and Kassel (>1,000 team members)

  • Current 3 years and 1 month, since Sep 2018

    Director Customer Experience International (EU + Japan)

    QVC Handel S.à r.l. & Co. KG

    Responsible for the overall Customer Experience strategy for QVC UK, Germany, Italy and Japan.

  • 1 year and 8 months, Jan 2017 - Aug 2018

    Global Director & GPO Customer Finance

    QVC Handel S.à r.l. & Co. KG

    Responsible for the Accounts Receivable (Fraud Prevention, Clearing, Collections, Dispute Management) areas in US, UK, Germany, Italy and France plus Global Process ownership incl. the GBS in Poland.

  • 1 year and 5 months, Aug 2016 - Dec 2017

    Geschäftsführer

    QVC Management GmbH

  • 1 year and 7 months, Jun 2015 - Dec 2016

    Director Customer Finance (Accounts Receivable)

    QVC Handel S.à r.l. & Co. KG

    Responsible for Accounts Receivable in Germany. GBS Customer Finance project lead to ensure transfer of Customer Finance processes Clearing, Collections and Financial Services for 5 countries to Krakow.

  • 2 years and 1 month, May 2013 - May 2015

    Bereichsleiter Clearing & Collections (DE, CH & AUT)

    Deutsche Post & DHL

    Verantwortlich für das Clearing & Collection der Gesellschaften DHL Vertriebs GmbH, DHL Express GmbH, DHL Express (Austria) GmbH und DHL Express (Schweiz) AG, sowie der Steuerung aller externen Inkassodienstleister für die gesamte Deutsche Post AG inkl. der Tochtergesellschaften.

  • 1 year and 10 months, Jul 2011 - Apr 2013

    Business Manager Operations & Key Account Manager

    Transcom CMS Forderungsmanagement GmbH

  • 2 years and 8 months, Nov 2008 - Jun 2011

    Senior Consultant

    crossconsulting GmbH

    Unternehmensberater im Finanzdienstleistungssektor

  • 1 year and 7 months, Apr 2007 - Oct 2008

    Deputy of Treasury & Funding Europe

    Royal Bank of Scotland

    Responsible for PanEuropean daily cash management and funding requirements for all Intra and Non-Intra Group bank accounts incl. investments in money market products within approved limits (liquidity, VaR, NII) as deputy of Head of Treasury & Funding.

  • 1 year and 8 months, Mar 2007 - Oct 2008

    Business Development Manager Germany & Austria

    Royal Bank of Scotland

    Development of income from new business opportunities and existing business; Delivering Market, Competitor and Organisational Insight; Effective Implementation of Business Opportunities

  • 7 months, Sep 2006 - Mar 2007

    Team leader Collections

    Royal Bank of Scotland

    Responsible for Commercial Cards, High Risk Fixed Term Loans, Consumer Cards

  • 1 year and 7 months, Mar 2005 - Sep 2006

    European Enterprise Risk Analyst

    Royal Bank of Scotland

    Enterprise Risk Analyst for 5 countries, Building-up a PanEuropean Enterprise (Operational) Risk Management across all departments, Implementation of incident and event reporting lines, Raising risk awareness across Europe

  • 2 years, Mar 2003 - Feb 2005

    Collections, Strategy- & Projectmanager

    Citibank

  • 7 months, Aug 2002 - Feb 2003

    Salesman

    Allgemeiner Wirtschaftsdienst

  • 3 years and 1 month, Aug 1999 - Aug 2002

    Bank Apprenticeship

    Bankgesellschaft Berlin / LBB

Educational background for Wolfgang Krüger

  • 3 years, Jan 2018 - Dec 2020

    Business Administration and General Management

    University of Applied Siences Hamburg

    Master Thesis Topic: "Home-Office stands for a fundamental alteration these days and forces companies and leaders to adapt."

  • 2 years and 7 months, May 2006 - Nov 2008

    European Business Administration

    University of Applied Siences Hamburg

    Bachelor Thesis Topic: "Strategic Domestic Consumer Finance Concepts - A need to sustain competetiveness or risk for the core business?"

Languages

  • German

    First language

  • English

    Fluent

  • Spanish

    Basic

Interests

Tennis (Mitglied im Tennisclub 1904 Blau-Schwarz Düsseldorf)
Schriftstellerei
Familie

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