Company
Wolfgang Krüger
Premium
Employee, Dir. Customer Service, Order Entry & Digital Comm. / Executive Board Member, QVC Handel S.à r.l. & Co. KG
Degree: MBA, University of Applied Siences Hamburg
Düsseldorf, Germany
Timeline
Professional experience for Wolfgang Krüger
Current 7 months, since Mar 2021
Interim Director Finance Germany
QVC Handel S.à r.l. & Co. KG
P&L responsibility and steering of all financial activities in the German market to ensure net revenue, EBITDA and cash flow developments are in line with set targets. Teams: Financial Planning & Analysis, Reporting & Controlling and Business Partnering.
Current 3 years and 1 month, since Sep 2018
Dir. Customer Service, Order Entry & Digital Comm. / Executive Board Member
QVC Handel S.à r.l. & Co. KG
Responsible for Customer Service, Order Entry and Digital/Social Media Communication 24 hours / 7 days (incl. all support functions and channels) in Germany. Sites: Bochum and Kassel (>1,000 team members)
Current 3 years and 1 month, since Sep 2018
Director Customer Experience International (EU + Japan)
QVC Handel S.à r.l. & Co. KG
Responsible for the overall Customer Experience strategy for QVC UK, Germany, Italy and Japan.
1 year and 8 months, Jan 2017 - Aug 2018
Global Director & GPO Customer Finance
QVC Handel S.à r.l. & Co. KG
Responsible for the Accounts Receivable (Fraud Prevention, Clearing, Collections, Dispute Management) areas in US, UK, Germany, Italy and France plus Global Process ownership incl. the GBS in Poland.
1 year and 5 months, Aug 2016 - Dec 2017
Geschäftsführer
QVC Management GmbH
1 year and 7 months, Jun 2015 - Dec 2016
Director Customer Finance (Accounts Receivable)
QVC Handel S.à r.l. & Co. KG
Responsible for Accounts Receivable in Germany. GBS Customer Finance project lead to ensure transfer of Customer Finance processes Clearing, Collections and Financial Services for 5 countries to Krakow.
2 years and 1 month, May 2013 - May 2015
Bereichsleiter Clearing & Collections (DE, CH & AUT)
Deutsche Post & DHL
Verantwortlich für das Clearing & Collection der Gesellschaften DHL Vertriebs GmbH, DHL Express GmbH, DHL Express (Austria) GmbH und DHL Express (Schweiz) AG, sowie der Steuerung aller externen Inkassodienstleister für die gesamte Deutsche Post AG inkl. der Tochtergesellschaften.
1 year and 10 months, Jul 2011 - Apr 2013
Business Manager Operations & Key Account Manager
Transcom CMS Forderungsmanagement GmbH
2 years and 8 months, Nov 2008 - Jun 2011
Senior Consultant
crossconsulting GmbH
Unternehmensberater im Finanzdienstleistungssektor
1 year and 7 months, Apr 2007 - Oct 2008
Deputy of Treasury & Funding Europe
Royal Bank of Scotland
Responsible for PanEuropean daily cash management and funding requirements for all Intra and Non-Intra Group bank accounts incl. investments in money market products within approved limits (liquidity, VaR, NII) as deputy of Head of Treasury & Funding.
1 year and 8 months, Mar 2007 - Oct 2008
Business Development Manager Germany & Austria
Royal Bank of Scotland
Development of income from new business opportunities and existing business; Delivering Market, Competitor and Organisational Insight; Effective Implementation of Business Opportunities
7 months, Sep 2006 - Mar 2007
Team leader Collections
Royal Bank of Scotland
Responsible for Commercial Cards, High Risk Fixed Term Loans, Consumer Cards
1 year and 7 months, Mar 2005 - Sep 2006
European Enterprise Risk Analyst
Royal Bank of Scotland
Enterprise Risk Analyst for 5 countries, Building-up a PanEuropean Enterprise (Operational) Risk Management across all departments, Implementation of incident and event reporting lines, Raising risk awareness across Europe
2 years, Mar 2003 - Feb 2005
Collections, Strategy- & Projectmanager
Citibank
7 months, Aug 2002 - Feb 2003
Salesman
Allgemeiner Wirtschaftsdienst
3 years and 1 month, Aug 1999 - Aug 2002
Bank Apprenticeship
Bankgesellschaft Berlin / LBB
Educational background for Wolfgang Krüger
3 years, Jan 2018 - Dec 2020
Business Administration and General Management
University of Applied Siences Hamburg
Master Thesis Topic: "Home-Office stands for a fundamental alteration these days and forces companies and leaders to adapt."
2 years and 7 months, May 2006 - Nov 2008
European Business Administration
University of Applied Siences Hamburg
Bachelor Thesis Topic: "Strategic Domestic Consumer Finance Concepts - A need to sustain competetiveness or risk for the core business?"
Languages
German
First language
English
Fluent
Spanish
Basic