Yasmine Hennig

- Cabin manager of a team of up to 4 crew members and 3 flight deck crew - In charge of the customer experience and loyalty - Responsible for guiding, coaching and motivating the team - Ensuring that safety standards and customers satisfaction are met and exceeded. - Increasing revenue and minimising costs - Reporting of onboard situations regarding customer experience, crew performance and ground operation including catering, accidents or incidents related to safety

Helping against COVID-19 pandemic

- Being a team player, flexible and respectful with the crew members - Having excellent communication skills: the airline is known for being international and multicultural, it is highly important to adjust your communication level to each individual.

- General responsibility on narrow body aircraft, - In charge of the Economy class cabin on wide body aircraft, - Taking over in case of crew incapacitation or legal rest, team size up to 10 crew members and 4 flight deck crew. - Keeping track of crew performances - Meeting high customer expectations, following specific instructions and protocols regarding VIP’s - Being always physically fit for long duties, night flights and dealing with jet lag

- Delivering exceptional service to the customers and encouraging them to write feedback about our brand - Being organised and caring about the hygiene and the grooming of the cabin - Representing the company as part of the promotion team in Abu Dhabi and acting as brand Ambassador with the partner Virgin Australia, this involved: introducing myself to the costumer as an Etihad Airways Ambassador member and Arabic speaker, documenting and asking about the partnership experience.

- Responsible for the cabin, team size: 3 crew members and up to 3 flight deck crew - Paying extra care and customer attention to passengers on business routes

Fast learning of tasks and adaption to the job

Complying with IATA rules, airports and government regulations concerning travelling and air transport.

Analysing and validating incoming applications
• Conducting interviews with the applicant from different nationalities, using foreign languages for a better communication and understanding

Interpret and understand your customers' needs. Segment your targeted markets. Exceed your customers' expectations with product innovation, product quality and efficient distribution. Develop creative and cost-effective marketing strategies.

supervise an airline station in a self-handled or outsourced environment. Stations handling needs, reduce costs and provide quality service. fraud prevention Implement a Safety and Security Station Management System according to industry standards and recommended practices. Staff monitoring

supervise an airline station in a self-handled or outsourced environment. Stations handling needs, reduce costs and provide quality service. fraud prevention Implement a Safety and Security Station Management System according to industry standards and recommended practices. Staff monitoring