Yazan Alrafayia

Communicating with new leads and existing customers through email, phone, and Zoom meetings. Input customer information into CRM programs and databases. Making sales pitch and pushing customer to make a positive decision with regards to investing. Explaining in detail every part of our investment projects while answering their questions. Providing customers with required files, feasibilities, and contracts. Suggesting and implementing new marketing ideas.

Contacting clients about new products and services provided by local suppliers. Researching new leads relating to their needs and products offered by our clients. Organising lead files and CRM. Making hot and cold calls to new leads acquired through research. Assisting marketing team with handling social media posts.

Communicating with customers and answering their inquiries. Attending meetings with the software team. Giving suggestions on improving app interface. Working with customer relation team to develop a CRM system to improve response. Compiling customer complaints and forwarding them to responsible parties. Assisting the marketing team and proposing ideas for future marketing opportunities.

Worked with design team to create new “Die’s” for extruded Aluminium products. Assisted the customer relation team with forwarding complaints to design department. Assisted in the quality control of the Aluminium products made by the company. Worked with senior management on creating an ERP system that will improve the company efficiency with regards to human resources. Studied the specifics of acquiring and maintaining an ISO certificate.