Ying Li

- Improve sales processes and enhance organizational market orientation - Customize and support Microsoft Dynamics CRM system 2011 and 2013 - Conduct system trainings to regional sales managers - Conduct workshops for knowledge transformation - Participate in marketing segmentation

- Cooperate with customers, developers and testers in life science projects - Collect, analyze customer’s requirements; manage change request - Write functional design specifications; plan systems rollout - Develop validation protocols, plan and execute test cases, verify and validate data - Onshore coordinate in the largest SAP implementation project in Novo Nordisk in 2011 - Technical support to solve customers’ tickets (BMC Remedy), configuration management (Configuration Items Application system)

- Design training materials and train the advanced sales team and key account customers - Design the demo case with the customer (WindRiver), arrange development schedule - Execute validation testing, support and present company’s product at CES (Las Vegas 2010) - Technical writing of quick start guide, FAQ and online help - Improve the usability of user manuals - Conduct integration testing between the network management platform and CPEs

Closely worked with OEM company Huawei Symantec, controlling the quality of the products, such as firewalls and routers. - Evaluate developing schedule according to sales plans - Analyze the deployment solution, design test case and integrate reports - Govern quality of products by reviewing and analyzing test report

Worked as a technical support when I joined the company and was promoted as a project lead after 8 months and managed a team of 5 members. My main responsibilities are as follows: - Manage a platform project team of five members - Drive and administrate all global support tasks with customers in Asia, EU and the US - Standardize documentation and optimize testing report templates - Design user scenarios and coordinate validation testing plans - Design KPI to evaluate technical support team members