Yuri Costa

Bug Fixing: Identify and resolve software bugs, ensuring smooth functionality and enhancing user experience. Feature Development: Develop new tools and functionalities using PHP, JavaScript, SQL, and HTML, contributing to platform growth and innovation. Customer Support: Address customer queries, providing technical support and solutions to improve customer satisfaction. Process Creation: Create and implement internal processes to streamline workflows and increase efficiency. Platform Testing: Conduct

An expansion on the previous role, with a shifted focus to growth opportunities. This includes the analysis of customers for the presentation of tailored offers, presentation of said offers both internally and externally with a focus on Safeguarding future Recurring Revenue.

Analysis of different databases for the consolidation of information with a higher level of reliability. Constant contact with different parties for resolution of conflicts found between the different data sources. Process automation through the use of VBA. Working together with Sales for the creation of service price estimations and presentation of opportunities for increased revenue, and ensuring the smooth booking of said opportunities. Improvement and development of new processes to adapt to the changin

Analysing interactions on different channels, issuing reports on various metrics, performing a Root Cause Analyses on the results and creating/implementing gameplans in order to improve them. Creating reports to aid production and automating them through the use of VBA, coaching agents on processes and conflict resolution, organizing Quarterly business Reviews to be held with the customers, ...

Enterprise Technical Support for Dropbox Replying to customer queries using the various resources at hand while ensuring that the best solution possible is provided by means of email, chat, phone, and forum, both in English and in Portuguese.

Client support for "Endesa", an energy company.

"Continente Bom Dia" Supermarket

"Portugal Essential" franchise. (Touristic Shops) Generic retail work, Cashier, Sales, Stock Management, ...

"Continente Bom Dia" Supermarket

Generic retail work, Cashier, Sales, Stock Management, Organizing Shifts, Processing Wage Payments, ... Touristic Shop.

Generic retail work, Cashier, Sales, Stock Management, ... Touristic Shop.

Door to Door Seller. "Vodafone" Representative.

Managing the Clients' and products' databases. Managing the social networks and mailer newsletters. Working the delivery routes. Ensuring customer satisfaction.

Serving tables, working the counter.

Generic retail work, Cashier, Sales, Stock Management, ... It was a small, family owned, Gift Shop.

Currently ongoing. Expecting to have it concluded by July 2024.

Abandoned due to force majeure conditions. To be continued at a later date.

Not completed as, despite loving Chemistry, I realised that technology was a bigger interest. Moved to another degree.