Zerrin Tasnim Khandker

Supporting and documenting the implementation of approved changes to system configurations, software, and infrastructure within the approved testing schedule Developing functional process diagrams for EUC services Assisting with procurement of hardware, software, and services Providing ongoing progress to leadership, system owners, and peers regarding health of the environment and status of testing Researching and analyzing emerging EUC technologies, techniques, and protocols and making recommendations

Desktop support service and Active Directory users management Skype business configuration,troubleshoot and administration Installed software, repaired and replaced computer systems ,terminals, peripheral equipment and related hardware Administrated all network devices Provided Computer end-user support Assisted users in video conferences.Installed, configured, maintained and repaired computer. Managing windows restore points and backup Responsible to coordinates with all aspects of Data Center

Designing Personalized Website . Modify and making changes according to the customer requirement. Checking the errors and de-bugging website Making website responsive Create of a few demo pages

Installed software, repaired and replaced computer systems (Windows XP/7/8/10),terminals, peripheral equipment and related hardware Administrated all network devices Provided Computer end-user support Assisted users in video conferences Installed, configured, maintained and repaired computer

Configuring and commissioning network componentsfor customerconnection Remote support and troubleshooting Documentation of technical implementation2nd and 3rd level support Configuring with Citrix system Installing, configuring and maintaining Cisco Infrastructure