Ziad Hasan

• Reviewing and monitoring vendors, suppliers invoicing collections and activities to ensure accuracy, completeness, timeliness and conformance to company policies. • Designs, complies DC-related relevant reports including quality metrics. • Responsible to lead the DC team and driving process improvement within the area of expertise • Directs and manages the daily operation of the DC function to ensure that all trip files are processed and billed timely and accurately. • Oversees and maintains policies and

 Spearheading team of 8 staff in handling day-to-day operations within the Invoicing Department.  Delegating work load to team making sure daily tasks are carried out smoothly and as per set standards.  Reporting directly to billing manager & the board of directors regarding the daily and regular transactions of the team.  Handling clients’ accounts with regards to invoice issuance for 200+ airline service providers locally and abroad. Responsible in ensuring correct, accurate and valid issued charge

 Served as focal person between patient/patient’s relatives and employer for patient’s care problems.  Received patients' complaints and grievances and directed them to the right channel for resolution.  Described and interpreted patient care procedures and policies to patients.  Prepared incident report which serves as record and be used on a legal proceeding.  Trained staff in providing top quality patients' care.

 In-charge of concessions, ticket sales and cashiering work.  Provided the highest level of customer service to customers.  Interacted with customers, handling inquires and complaints.  Uphold consistent achievement of promotion and admissions sales target.  Participated in advertisement sales to help in business development.  Performed clerical duties and other responsibilities as assigned by supervisor