Zoé Böhm

• B to B and B to C Claim handling, negotiation and Automotive damage evaluation, resulting in optimal customer journey management and reduction of operational expenses • Streamlined financial reporting processes, damage evaluation, decision management and individual quotation creation • Supported team lead as part of the Gremium in successfully navigating a complex audit, ensuring compliance with industry regulations

• Managed major client relations, monitored sales performance, identified new market trends, in order to extend the current customer base • Optimized internal processes, overseeing daily operations, controlled operational budgets, bridging the communication gap between logistics, marketing, and finance and created individual offers for high end customers /hotel chains, luxury resellers, collectors, private agencies • Event management, press event planning, non-profit work in Bababouche E.v.

•Managed month-end close processes, overseeing the employees work rates and statistics within the departments • Collaborated with cross-functional teams to develop high value offers for the customers with optimized financial outcome for the company managed high end customer relations and created personalized offers as well as coordinated meetings, events and press calls • team coordination and workflow optimization, team goal creation based upon current market tendencies and trends