Zsuzsa Grubits

Leading a team of 8-10 people Organizing cross-training and knowledge-sharing sessions between the team members Keeping the Knowledge Base up to date, collecting and editing the training videos we record Introduced daily Stand-Ups and implemented Meeting-Minutes, improving team alignment Introduced the team's first Onboarding Checklist, improving new hires integration into the team Proud to be an LGBTQ+ ally

Windows Server deployment Hyper-V server setup Firmware and security update deployment Virtual machine (Hyper-V, VMware) deployment SCVMM infrastructure management Administering internal DNS and DHCP Planning maintenance Preparing and also troubleshooting SQL servers with the coordination of the SQL Team Cooperation with hardware and software vendors AD user and access management Ticket handling in Service Now

Onsite support engineering Administering hardware life-cycle Maintaining corporate desktops, laptops, mobile phones and other hardware OS installation, hardware preparation Troubleshooting customer facing issues on corporate desktops, laptops, mobile phones and network printers Setup new-hires' workplace Network patching on patch panels Procurement request handling