Zuhal Celik

Coordinated shipment and logistics of technical equipment and test units to internal and external stakeholders. Increased customer satisfaction to 15%, as measured with CRM, through improvement in production quality and expanded networks with dealers and distributors. From the factory to logistics partners, we implemented a new monitoring system in our strategic sales planning.

Develop project plans, timelines, and budgets for the Marine industry. Providing technical support, training & and seminars to the stakeholders. Through new project management tools, I increased the number of funded projects by 5% in 2022.

Increased customer satisfaction by quickly resolving technical issues. By making accurate RFPs and cost estimates in CRM, improved the quality of our proposals and our win rate. Contributed to the success of product launches by offering robust internal&external technical sales support.

Utilized CRM and SAP tools to follow up on sales and effectiveness, ensuring accurate tracking and reporting. Managed internal coordination between engineering, QA, and logistics teams. Monthly sales reports for trends and team strategizing.