Zuzana Pasinska Gogova

As the customer service advisor, I interacted with customers over the phone or email. I logged queries and performed credits and debits between customer accounts. I was the first point of contact. I improved customer experience for German speaking customers in Germany, Switzerland and Austria

I generated qualified leads, also I provided the webinar invita- tions, sent the white papers and articles to the clients, I fol- lowed up regarding to the new opportunities. I worked with Inside sales, Field sales, pre-sales and market- ing teams to get our aim done.

Responsibilities: to resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, accelerating correction or adjustment; following up to ensure resolution, providing product and service information.

Responsibilities: on behalf on Vinoble Cosmetics GmbH the exclusive importer and distributor for Czech Republic and Slovakia, providing product trainings and wellness treatments as well