Zuzana Pasinska Gogova

Resposible for the sales and collaboration between A1 Telekom Austria and A1 Digital – Exoscale Cloud Platform with focus on Bank and Insurance Sector, SaaS SMB and ME companies. Visiting SW and Cloud Theme Events to find new customers, startups and partners.

As the customer service advisor, I interacted with customers over the phone or email. I logged queries and performed credits and debits between customer accounts. I was the first point of contact. I improved customer experience for German speaking customers in Germany, Switzerland and Austria

I generated qualified leads, also I provided the webinar invita- tions, sent the white papers and articles to the clients, I fol- lowed up regarding to the new opportunities. I worked with Inside sales, Field sales, pre-sales and market- ing teams to get our aim done.

Responsibilities: to resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, accelerating correction or adjustment; following up to ensure resolution, providing product and service information.

Responsibilities: on behalf on Vinoble Cosmetics GmbH the exclusive importer and distributor for Czech Republic and Slovakia, providing product trainings and wellness treatments as well