akanksha anand

Managed and monitored the order and order flow within the e-commerce platform. Coordinated with multiple shipping companies (Emons, GO Logistics, MyCardboard, DHL, DPD, GLS, Dtrack) for shipping, tracking, and cancellations. Managed failed orders, replanned shipments, and ensured timely deliveries. Maintained accurate records of order data, shipping mistakes, and returned orders. Ensured seamless workflow in both online and offline settings, with weekly office visits.

- Ensuring high levels of customer satisfaction through excellent sales service - Maintaining outstanding store condition and visual merchandising standards - Ascertain customers' needs and wants - Managing point-of-sale processes Follow all - companies’ policies and procedures

- Inspecting/Receiving incoming and outgoing shipments and verifying rates - Monitoring and managing inventory levels and Developing and communicating shipment schedules - Assisting customers and resolving shipment issues and complaints - Performing additional duties as needed

- Wide range of responsibilities in nearly every aspect of what the firm offers - Light portion of web development, SEO and blog creation using WordPress. Along with other random tasks that were required at a given time such as quarterly reports and press submissions - My responsibilities and experience includes creating mobile and SEO friendly creative banner to upload. Maintaining the websites using WordPress, Beginner level Adobe Photoshop, Social media posting and scheduling for company

Focus area – SEO, SEM, Marketing, Handling online customers

Focus area – Accounts, Economics, Marketing & management