burak demirkol

Experienced Software Asset Manager with a history of working in the highly regulated Finance Industry. Technical responsible for the SAM tool (Snow SLM) in order to implement SAM best practices. #Solution designing and implementation of Snow SLM #Responsible for understanding business and technical problems including regulations, business needs, security #Providing technical knowledge transfer to Software License Managers, being Subject Matter Expert(SME)

Migrating from Microfocus monitoring tools(BSM, Opsbridge) to Dynatrace APM. Design, plan and implement the Dynatrace solution in the company. Technical contact point for Application monitoring, being Subject-Matter Expert. Day-to-day activity of operation Meet with several teams to understand their needs and collect their requirement in order to improve the solution Provide administrative support for configuration and proper operation of Dynatrace

- Member of Application Monitoring Team @Volkswagen Financial Services, Braunschweig - Installation , configuration, administration of the entire HP BSM environment. - Responsible for E2E monitoring, infrastructure monitoring, SLAs, reporting, custom dashboards, documentation, continuous system improvement - Analysis, planning and implementation of IT applications in service monitoring

Implementation, management and configuration of HP BSM, OMi, Opsbridge, SiteScope, BPM, RUM, Diagnostics, Sitescope, Operations Analytics (Opsa) - Infrastructure monitoring, APM, availability and performance monitoring from the end-user perspective(E2E), operation analytics - Analysis, planning and implementation of IT applications in service monitoring - Daily service operations, troubleshooting, reporting, providing custom dashboards, documentations and continuous system improvement

- Working in the software development team, responsible for software development. - Requirement gathering. Providing support in the event of software failure. - Suggesting improvements to the usage of applications and their design.