kyrillos Bassily

Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary. Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards. Notify the research and adjustment coordinator of required adjustments as reported by customers. Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank.

Performing customer service tasks beside direct sales tasks for personal loans and credit cards. Interacts with existing customers to increase sales of the bank's products and services. Develops and maintains positive relationships with banking clients through excellent customer service. Sells to a wide variety of customers in different industries or walks of life. Finds and adapts products or product features to suit unusual customer needs.