paolo visintin

- Managing the After Sales and AMS Customer Services in Luxury Fashion Industry. E.g.: Kering group (Bottega Veneta, Saint Laurent), Belstaff, OTB group, GoldenGooseDeluxeBrand, GEOX; - Put the Customer first in all areas of the business, working closely with stakeholders and collate feedback and action plan across areas when needed; - Customer management, contract processing and negotiation; - Increase customer satisfaction, productivity and cost savings;

- Supervising a technical team of 16 professionals (IT/NETW/INFRA) providing services of second/third level customer support. - Managing SLAs, time sheets, priorities, schedules and work flow. - Responsible for analyzing reports and performances and to determine areas of improvement opportunities.

o SPOC for all IT application related issues for France and Germany network migration; o Weekly service management review; o Identification of risks, potential escalation items and work towards mitigation/resolution; o Technical support engineer to resolve incidents quickly and improve customer satisfaction.

o Maintenance and administration of the servers and operating systems; o Windows, VMware & virtualisation and Active Directory; o Monitoring and analysis tools, support the release process, final testing; o Related technical documentation, problem identification and solution, especially within the data centres environment.

o Computer, notebook and printer break fix; o Active Directory, Exchange Server, Remote Support; o Contact with UK HQ for supporting operator and customer; o Startup project Chip&Pin and summer peak.