prayag pramod
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von prayag pramod
- 6 months, Mar 2024 - Aug 2024
Senior Consultant
IntouchCX
Managed and Optimized CRM tools to enhance customer service workflows and improve ticket resolution efficiency. • Conducted data analysis to identify process inefficiencies, optimize workflows, and support data-driven decision making, resulting in improved operational performance. • Collaborated with IT and customer service teams to streamline processes, resulting in a 15% increase in customer satisfaction.
- 2 years and 8 months, Jun 2021 - Jan 2024
Catalog Quality Associate
Amazon (RBS)
• Optimized catalog data quality by automating checks (saving 2HC/week) and coordinating with IT teams. • Trained vendors/sellers on Amazon's backend tools (e.g., Seller Central), resolving technical listing issues. • Documented SOPs for catalog management, improving team efficiency by standardizing workflows.
- 11 months, Feb 2020 - Dec 2020
Digital Marketing Executive
Diverge Fintech
Managed WordPress CMS, designed posts (Adobe Suite), and analyzed lead-generation metrics. • Collected potential leads for their Forex platform. • Assisted in maintaining the company's Forex platform UI/UX documentation
Ausbildung von prayag pramod
- Current 1 year and 7 months, Feb 2025 - Aug 2026
Data science
BSBI
Sprachen
English
C1 (Fließend)
German
A1-A2 (Grundkenntnisse)
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