rashmi sachdeva

Regional Product Manager for transition of Daraz product to Alibaba product post acquisition of Daraz group by Alibaba. Elaborating Ideas and creation of feature concepts for an Ecommerce software platform. Defining product roadmap.Guidance of the agile development process as a scrum product owner.Perform UATs in staging environment before signing-off for Production Backlog Management , requirement gathering KPI's.

Identification and acceptance of stakeholder and customer requirements.Document and prioritize for product enhancements that help to ensure that products meet customer needs.Plan product releases and manage release cycleActively manage the product backlog and prioritize according to business and customer needs.Collaboration in sprint plannings, reviews and backlog groomings.Manage Service Delivery, Change Management SLA, Customer Satisfaction.

-Reviewed Change Requests (CRQs), conducted Breached Tasks/CRQ Audits, Post Implementation Review (PIR),Change Compliance Audits and prepared Change Advisory Board (CAB) reports -Implemented Change Management processes using ISO Standards & ITIL best practices -Ensured maximum service availability with minimum possible unplanned downtime for a global mining

-Managed complex Change request for Enterprise Telephony by coordinating with Project, Design and Implementation team and initiating change approval using CAB procedures -Led the Kaizen (Continuous Improvement for good) Project and Post Implementation Review for Change Management Projects - Planned, developed and executed new process with customer as part of the Business Process Re-engineering Project

- Maintained the RACI Matrix for changes executed and communicated change task windows during complex change implementation - Managed the Moves, Adds and Changes (MAC) Process and published MAC monthly report - Managed client relationship by leading conference calls for multi-tower activates, liaising with Technical Team to ensure successful completion of change requests

Information Technology