sara lucini bircher

I'm involved with people in career transition, as coach and trainer we give them the instruments needed in order to be back in activity with more consciousness and motivation on their skills and social competences, helping them in finding the correct strategy for a new job opportunity.

I've been in charge of the implementation on the job for all the strategic selling and behavioural new skills for the whole Ticino Region. One to one coaching sessions and group training for the agents and the management group, on the job coaching for sales agents, project management and delivery for trainings and workshops concerning: Sales, leadership. self management , processes and communication.

Program Manager, Trainer on selling skills, customer relationship care, behavioural techniques, coaching. I've been assessor on selling skils and behavioural approach for all the official career certifications for the Contact Center dept., Cash Service Dept., Retail Banking Dept. and Private Banking.

Relationship Manager Retail Clients Team Manager during 1998/1999 Responsibility and management of an onshore and offshore "retail" customer portfolio ( around 850 customers)

Cash operations ( withdrawals, payments, foreign values change) Operations on bonds, coupons Customer first level support Triage to the relationship managers after the first analysis and data collection

Customer first level support and welcome desk Cash operations ( withdrawals, payments, foreign values change) Open accounts and relations Administrative tasks on customer relations Safe deposit Internal mail delivery Call Center

Executive Coaching , Team Coaching , Career Coaching