ylenia franza

Managed museum reservation by using BOS Ticketing System. Focused on the whole reservation process and responded promptly to customer inquiries.. Back office management by processsing orders, sales, daily revenues and reports. Took inbound calls leading conversation to booking and input data into ICT System. Coordinated museum working team by ensuring a high standard execution and excellent result of the events.

Welcomed and greet guests by registering personal information in Eviivo Booking Software and ensured that guests are settled comfortably in their rooms or apartments. Organizedt transfert from / to the airport. Defined with the Hotel Manager the weekly agenda like the inventory of the bed linen, food supplies and prapared an update list of the quantity needed. Sorted incoming emails and fill out documents required; prepared bills, city tax, handled and process checkouts or payments.

• Supported the comunication staff with a high quality programme of activities and events • Created a positive visitor experience through every aspect of their interaction in the Biennale including the exploration of the exhibits and venues.

Assisted the Protocol Department in welcome the European States Delagations during official visits and made sure of the best result ceremony. Attended meetings and provided support when required in particular to guests with special needs. Gave information about current and  future events and provided information to guests that were unfamiliar with the pavilion and its technological devices. Worked with team leaders to improve daily operations and provide satisfied visitors.

Art Criticism and Conservation of the cultural and artistic heritage. Social Media in relations with Art.

English Language International Relations American Literature International Politics