Madhuri Mahakal
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Madhuri Mahakal
- 1 year and 7 months, Apr 2022 - Oct 2023
IT Support Engineer
Astreya partners
- 6 months, Aug 2021 - Jan 2022
IT Helpdesk Supporter
Volocopter Production GmbH
- 1 year and 4 months, Dec 2018 - Mar 2020
IT Servicedesk executive
IMPACT Infotech, (HDFC Bank), India
Managed Service Desk Operations using the CA Service Desk ticketing tool, tracking issue progress and resolution, and generating administrative reports. · Provided 1st and 2nd level line support as part of the network team. · Resolved customer issues via telephone, email, or in-person, consistently meeting or exceeding SLA timeframes. · Raised incident tickets and coordinated with technical teams and SPOCs to resolve issues. · Tracked, controlled, and escalated ongoing technical and user support issues.
- 1 year and 4 months, Dec 2018 - Mar 2020
IT Servicedesk executive
IMPACT Infotech, (HDFC Bank), India
Managed Service Desk Operations using the CA Service Desk ticketing tool, tracking issue progress and resolution, and generating administrative reports. · Provided 1st and 2nd level line support as part of the network team. · Resolved customer issues via telephone, email, or in-person, consistently meeting or exceeding SLA timeframes. · Raised incident tickets and coordinated with technical teams and SPOCs to resolve issues. · Tracked, controlled, and escalated ongoing technical and user support issues.
Ausbildung von Madhuri Mahakal
- 4 months, Sep 2022 - Dec 2022
Google IT Support
Coursera
It support certification
- 4 months, Sep 2022 - Dec 2022
Google IT Support
Coursera
- 3 years and 2 months, Aug 2014 - Sep 2017
Computer Science
University of Mumbai
Masters of Computer Applications (MCA) NCRD’S Sterling Institute of Management Studies, University of Mumbai, India
- 3 years and 2 months, Aug 2014 - Sep 2017
Computer Science
University of Mumbai
Masters of Computer Applications (MCA) NCRD’S Sterling Institute of Management Studies, University of Mumbai, India
- 2 years and 10 months, Jul 2010 - Apr 2013
Computer Engineering
SMT. P.N Doshi Women’s College, SNDT University (Mumbai), India
Sprachen
English
C1 (Fließend)
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