ANNARITA CICCARONE

Act as the primary country contact for customers on all escalations; Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers; Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems; Facilitate or escalate customer issues and complaints, both internally and externally;

Generate bookings by Researching FB groups and posting offers Looking for offline and on-site leads Attend welcome days at universities to help students find accommodation Plan and Organize activities for students Workshops Activities with other Ambassadors in the city

Represent Spotahome on campus, in your city, and amongst your network Be an offline and/or social media influencer Plan, host and attend events to help give Spotahome more visibility Reach out to potential tenants in Facebook groups and other online groups Promote Spotahome on-campus and in your city: hang posters, give out flyers, write on announcement boards and university social media pages...

Customer support for online ticket service and sell via telephone and email; Provision of technical support in regards to the website; Providing information and possible troubleshooting.

Customer support via telephone and email; Effective support for questions regarding the use and maintenance of the product; Provision of technical support in regards to the product or the website; Providing information and possible troubleshooting.

Customers check-in and check-out; Registration of customer data; Booking management through e-mails, calls and tourist portals.

Mini club, junior club, costume designer, set designer; Organization of games, excursions, parties, mini-shows and related accessories; Exhibitions in cabaret and musicals.

Mini club, junior club, costume designer, set designer; Organization of games, excursions, parties, mini-shows and related accessories; Exhibitions in cabaret and musicals.