Abdul Karim
Bis 2010, Level 2 Engineer, Icon Technologies
Navi Mumbai, Indien
Werdegang
Berufserfahrung von Abdul Karim
Bis heute 8 Jahre und 1 Monat, seit Apr. 2016
Technical Lead Cloud Operation
Larsen and Toubro Infotech
•Working as Technical Lead/Shift Lead for cloud operation handling the team of 7 engineers. 50% Operations support/mentor role, 50% Design, Service Delivery, Migration & optimization of Cloud platform •Working closely with IT project managers to provide support for migrations •Incident management, closely monitoring all the request/incidents/change request and ensuring while handing the operation, team should comply ITIL process.
Handling escalated incidents from Level 2 engineers, Coordinating with Tower heads if there is any Priority 1 issue across the Global, Proactively interact with the client if there is any change need to be raised.
1 Jahr und 4 Monate, Dez. 2013 - März 2015
Noc Level 2 Engineer
Continuum managed Service
Managing 5000 + servers of Managed Service Providers spread across North America, Europe, Australia and Asia.
3 Jahre und 3 Monate, Aug. 2010 - Okt. 2013
Level 2 support Engineer
AutomateBuddy Technologies Pvt Ltd
Level 2 support for Infrastructure management
1 Jahr und 2 Monate, Juni 2009 - Juli 2010
Level 2 Engineer
Icon Technologies
Level 2 support for Infrastructure management
2 Jahre und 9 Monate, Sep. 2006 - Mai 2009
Desktop Engineer
Axis Infoway Pvt Ltd
Handling Local Desktop issues
Ausbildung von Abdul Karim
3 Jahre und 2 Monate, Juni 2013 - Juli 2016
Bachelor in computer application
Arunachal University of Studies
Management Information Systems Information Technology Trend Multi Media systems
10 Monate, Juni 2001 - März 2002
Higher Secondary Certificate
Maharashtra board
Commerce
11 Monate, Juni 1999 - Apr. 2000
Senior Secondary Certificate
Maharashtra Board
Sprachen
Englisch
Fließend
Tamil
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Hindi
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Marathi
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Urdu
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