
Abhishek Mazumdar
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Abhishek Mazumdar
- Bis heute 4 Jahre und 10 Monate, seit Aug. 2020
Automation Manager
T-Systems
- Overseeing & coordinating with Automation Officers & operations Team across Data Center Ops, DC Network, Storage & Backup and Systems Management team members
-Directed a team of 10 IT engineers within Shared Services project of 15 NA enterprise accounts. -Provided Managed Services support to customers in Hosting Data Center Services & SAN Storage environment. -Acted as SPOC during escalation & P1 issues to mitigate service downtime. -Acted as stand by resource during off business hours & handled calls for urgent issues. -Connected with vendor Support Account Manager & field support to arrange DC visits & close break fix activities.
- 4 Jahre und 4 Monate, Apr. 2012 - Juli 2016
Assistant Consultant
Tata Consultancy Services Ltd
Led the Offshore IT Infra Account Delivery operations of a Danish telecom customer. Was responsible for issue diagnosis & troubleshooting, adherence to SLAs for issues related to SAN arrays & switches. Coordinated with vendor partners & field team for DC visit/ hardware break fix. Represented DC Hosting team in CAB meetings and performed risk analysis for planned Changes. Participated in a DC migration project involving movement of SAN setup from one site to another.
Oversaw the IT Infra (Enterprise Storage Area Network & Backup) footprint of a Belgian telecom operator. Traveled to client location in Brussels for DC visit (array locations, vendor meet, SAN cabling), knowledge gathering and sign off from customer. Was instrumental in getting the offshore delivery to steady state. Managed and administered a multi-vendor setup including Hitachi, EMC and HP Storage arrays.
- 1 Jahr und 7 Monate, Mai 2006 - Nov. 2007
Systems Operations Specialist Lead
IBM Global Services
Worked as part of BRMS AS400 operations team which catered to Australia & NZ customers in a Global Service Delivery model. Monitored and attended cases related to Batch jobs & Backups operations running round the clock. Prepared skill mapping, shift rosters ensuring key team member present in each shift. Provided Knowledge Transfer to new joiners and assisted them for smooth on boarding.
- 1 Jahr und 11 Monate, Juni 2004 - Apr. 2006
Software Engineer
Hewlett Packard Globalsoft Ltd
Started career as a campus recruit, post finishing Graduation degree program. Underwent months of intensive training comprising DB, Networks, UNIX, C language as well as behavioral workshops. Supported the 24*7 Enterprise Backup operations of HP US customers using HP Data Protector & EMC Networker tools.
Ausbildung von Abhishek Mazumdar
- 2018 - 2018
Computer/Information Technology Administration and Management
Copenhagen Business School
International term with focus on Business Data Analytics and Crisis management
- 1 Jahr und 5 Monate, Nov. 2017 - März 2019
Information management
Institute of Management Technology, Ghaziabad
Information Management, IT Consulting, Business Development, Cloud computing
- 4 Jahre, Juni 2000 - Mai 2004
Electronics Engineering
Motilal Nehru National Institute of Technology Allahabad
Electronics Engineering
Sprachen
Englisch
Fließend
Deutsch
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