Ádám Kovács
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Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Ádám Kovács
- Current 6 years and 3 months, since Mar 2020
Senior Major Incident Manager
Affidea
Led Major Incident Management (P1/P2) for a 16-country healthcare network (300+ clinics). Acted as 24/7 SPOC coordinating cross-functional L2/L3 teams during enterprise outages. Managed full incident lifecycle, RCA, and Zabbix monitoring.
- 3 years and 11 months, Jul 2018 - May 2022
Key User / Country IT
Techem Energy Services GmbH
Primary IT contact for Hungary, collaborating with German HQ and global providers. Managed user support and ServiceNow ticketing. Delivered infrastructure projects including Windows 10/O365 rollouts, firewall migrations, and hardware procurement.
- 2 years, Aug 2016 - Jul 2018
End User Support Engineer
GE
Delivered on-site and VIP IT support for thousands of users across multiple GE business units. Managed ticket-based and walk-in incidents. Handled hardware/software troubleshooting, large-scale device refreshes, and infrastructure transitions.
- 4 months, May 2016 - Aug 2016
Diagnostic Operator
Flex
Diagnosed and repaired HP laptops and PCs for European clients under strict time constraints. Performed hardware troubleshooting using standardized tools, managed spare part orders, and ensured high-quality documentation for repair lines.
- 11 years and 1 month, May 2005 - May 2016
Shift Manager
McDonald's
Managed full restaurant operations across high-traffic locations. Supervised teams, handled cash flow, stock management, and ensured strict safety compliance. Built strong foundations in high-pressure problem solving and team leadership.
Ausbildung von Ádám Kovács
- 1 year and 9 months, Sep 2010 - May 2012
IT Network Installer and Operator
European Business Politechnikum
Post-secondary Vocational Training
Sprachen
Ungarn
C2 (Verhandlungssicher / Muttersprachlich)
englisch
C1 (Fließend)
German
A1-A2 (Grundkenntnisse)
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