Ahmad Zayegh
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Ahmad Zayegh
- 13 years and 11 months, Jul 2007 - May 2021
IT Senior Analyst
Abu Dhabi Investment Authority
Trusted with VIP IT Support for Executive Directors and Learnerships. Assigned for Enhancing Process and procedures utilizing reporting tools “Power Bi” to reduce TATs while maintaining excellent Quality meeting SLAs. Worked in IT Call Center as L1 support providing telephone Support, email Support and Remote support. Promoted to L2 Support Troubleshooting End-User Hardware, Software and Network issues as well as Maintaining Knowledge Management practices.
- 1 year and 2 months, Jun 2006 - Jul 2007
Desktop Support Engineer
Exceed IT Services
• Service Desk support troubleshooting Hardware and software issues • Outsourced to other companies providing IT customer support • IT Call Center Support Analyst 1st level Support for ADIA • User End Network Troubleshooting
- 6 months, Jan 2006 - Jun 2006
Desktop Support Engineer
Dubai Ports, Customs & Freezone Corporation
• On field IT Support supporting Multiple Sites • Troubleshooting Hardware, OS and software issues • Printer’s support • Basic Network Issues Troubleshooting and Cabling
Ausbildung von Ahmad Zayegh
- 2001 - 2006
Computer Engineering
Ajman University of Science and Technology
Sprachen
English
C1 (Fließend)
Arabic
C2 (Verhandlungssicher / Muttersprachlich)
German
A1-A2 (Grundkenntnisse)
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