Ahmed Ragab

-Act as the main communication path between enterprise client and IBM technical resolution team -Offer the technical consultancy to site technicians performing technical action plans and customer executives -Perform hardware problem determination, problem source identification utilizing a range of tools, techniques, knowledge bases and processes to build technical action plans -Engage with IBM technical superior levels when appropriate for case escalation -Monitor products and accounts performance

-Coordinating corporate citizenship programs in Egypt: Digital Awareness and Digital Literacy Allover Egypt Communications Design -Supporting Citizenship programs in NGO and government capacity building -Overall Management , Evaluation and Monitoring of my Community Affairs Projects -Developing and maintaining relationships with current and potential partners: NGOs, development agencies, companies and government institutions -Building reports and insights for Microsoft Citizenship Lead