Ajay Thomas

•Communicating with global project team and sponsor on project progress, relevant issues, and decisions. • In collaboration with clinical leads and Site Activation Manager, I am responsible for achieving monthly site selection/activation targets. • Organize timely service and deliveries with Vendors. • Work in partnership with Clinical Data Alignment Team and Data managers on an intricate Clinical Trial Management System integration. • Developed Project procedures and guidelines. • Investigator meetings.

• Responsible for project configuration as defined in IRT user/system requirements, ensuring all configurations are completed per requirements. • Worked with software developers and Project Managers on improvement strategies for product. • Responsible for UAT set ups with clients and resolution of UAT findings. • Completed first ever UAT in India office with 0% error findings.

• Primary escalation point for project on investigational drug dispensing or IRT related issues. • Worked with CRAs and site staff to resolve urgent issues. • Assist project manager during customer interactions and transactions, recording details of inquiries, complaints and comments. • Awareness of system life cycle development and work with Project Managers, programmers and validators to ensure interactive response system performs as expected, including monitoring and resolution of issues being addressed.

• Provide quality service on every inbound calls and document call details of every customer inquiries. • Increased number of calls to 10% each month by reducing overall time spend on individual calls. • Coordinated timely responses to online customer communication and researched complex issues.