Al Wasir Islam
Abschluss: Master of Arts, Fachhochschule Südwesfalen University of Applied Science
Deutschland
Werdegang
Berufserfahrung von Al Wasir Islam
Bis heute 7 Jahre und 3 Monate, seit Apr. 2017
Common Sourcing Logistics - Customer Service
METRO GROUP
1 Jahr und 6 Monate, Nov. 2014 - Apr. 2016
Executive, Customer Experience
Edison Group
• Research and identify best practices in all areas of Customer Experience Management • Define complain management framework and smooth operation • Minimize the reception gap between customer delivery and operation • Establish customer service metrics and provide regular reports of accomplishments and challenges
3 Jahre und 8 Monate, Apr. 2011 - Nov. 2014
Customer Manager
Grameenphone Ltd.
• Provide one-stop quality Customer Services to ensure positive customer experiences. • Capture customer insights, follow-up and escalate critical issues / complaints and provide timely feedback to ensure customer satisfaction • To play some leadership role in my team and cooperate Team Leader
Ausbildung von Al Wasir Islam
1 Jahr und 5 Monate, Apr. 2016 - Aug. 2017
International Management and Information System
Fachhochschule Südwesfalen University of Applied Science
E - Business, Information Management, Business Intelligence, Business Marketing Management, Corporate Entrepreneurship and Innovation, Finance and Accounting, Communication
1 Jahr und 5 Monate, Aug. 2013 - Dez. 2014
Marketing
American International University-Bangladesh
Strategic Markting, Marketing Research, Integrated Marketing Communication, Consumer Behavior, Marketing Management
3 Jahre und 9 Monate, Apr. 2009 - Dez. 2012
Finance
East West University
Financial Analysis and Control, International Financial Management, inancial Institutions and Markets, Investment Analysis and Management, Business Finance, Production Operation Management, Management Accounting
Sprachen
Englisch
Fließend
Deutsch
Grundlagen