Al Wasir Islam

• Research and identify best practices in all areas of Customer Experience Management • Define complain management framework and smooth operation • Minimize the reception gap between customer delivery and operation • Establish customer service metrics and provide regular reports of accomplishments and challenges

• Provide one-stop quality Customer Services to ensure positive customer experiences. • Capture customer insights, follow-up and escalate critical issues / complaints and provide timely feedback to ensure customer satisfaction • To play some leadership role in my team and cooperate Team Leader

E - Business, Information Management, Business Intelligence, Business Marketing Management, Corporate Entrepreneurship and Innovation, Finance and Accounting, Communication

Strategic Markting, Marketing Research, Integrated Marketing Communication, Consumer Behavior, Marketing Management

Financial Analysis and Control, International Financial Management, inancial Institutions and Markets, Investment Analysis and Management, Business Finance, Production Operation Management, Management Accounting