Ala Gherman

• Cooperate with management team on development of new travel destinations—research, competition analysis. • Supervise a call center team of 10 agents—training, performance analysis. • Develop new market strategies—direct mailing. • Customer service—assisting clients with inquiries and cancellation requests. • Managing “Travel Spider” booking system—entry of new products, price/flight/hotel service adjustments

Managed large-scale international shipments from initial inquiry until closing. Worked directly with prospective customers, building relationships, providing customer support.

General administrative duties, customer service, bookkeeping (QuickBooks), project coordination

Performed a variety of tasks assisting different departments: • SALES SUPPORT: Processed purchasing orders in Salesforce.com. • MARKETING: Created demo student reports for sales presentations, updated company’s brochures, mailed the company’s information to potential customers, redesigned benchmarking tests in Adobe InDesign. • PRODUCT DEV.: Created and formatted Math tests for students grades K-10.

Processed customers bills in SAP program. Developed solid theoretical and practical background in financial accounting

Import Export

Minors in International Management and Business Spanish