Ing. Alberto Mercado
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Alberto Mercado
- Current 9 years and 8 months, since Oct 2016
ITSM Solution Architect
Atos
Responsible for designing presales solutions to win new business, developing direction arround Frameworks and Methods , ServiceNow, System Management, Automation, and Enterprise Solution Integration.
- 1 year, Jan 2015 - Dec 2015
ITSM Solution Architect
GoIT / Extension an Intellego Company
Designed solutions for strategic presales opportunities combining ITILv3 best practices, ITSM platforms and system management tools.
- 3 months, Nov 2014 - Jan 2015
ITSM Consultant
GoIT / Extension an Intellego Company
Designed and built service management solutions for multiple accounts. Assisted presales engagements with requirements related to ITIL processes and ITSM systems.
- 1 year and 5 months, Apr 2013 - Aug 2014
ITSM Systems Senior Developer
NTT Data / Dell Services
IT Service Management senior developer, implemented and maintained ITSM systems for world class clients from universities, hospitals, health care & research institutions to transportation & energy companies.
- 9 months, Mar 2012 - Nov 2012
End User Services Specialist
Schneider Electric
IT Service Management senior developer , implemented and maintained ITSM systems for world class clients from universities, hospitals, health care & research institutions to transportation & energy companies.
- 11 months, Feb 2011 - Dec 2011
ITSM Consultant
Softtek
-RENAULT Mexico AMEFAR - Performed F11 IT department's services and processes audit and assesment for 45+ Renault Franchisees Mexican Association site locations around Mexico. -Advanced Technology Materials Inc. - Service Desk Improvement, Incident Management, Metric Reports, Process Documentation, Knowledge Management.
Canada & Latin America IT Service Desk
Ausbildung von Alberto Mercado
- 1 year and 9 months, Sep 2009 - May 2011
Computer Science
CENEVAL
- 1 year and 9 months, Sep 2006 - May 2008
Financial & Accounting Computing
CECYTE
Sprachen
English
C2 (Verhandlungssicher / Muttersprachlich)
Spanish
C2 (Verhandlungssicher / Muttersprachlich)
German
B1-B2 (Gute Kenntnisse)
French
B1-B2 (Gute Kenntnisse)
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