Ing. Alberto Mercado

Angestellt, ITSM Solution Architect, Atos
Buxtehude, Germany

Fähigkeiten und Kenntnisse

ITIL
ITSM
Enterprise Architecture
Pre-Sales Consulting

Werdegang

Berufserfahrung von Alberto Mercado

  • Current 9 years and 8 months, since Oct 2016

    ITSM Solution Architect

    Atos

    Responsible for designing presales solutions to win new business, developing direction arround Frameworks and Methods , ServiceNow, System Management, Automation, and Enterprise Solution Integration.

  • 1 year, Jan 2015 - Dec 2015

    ITSM Solution Architect

    GoIT / Extension an Intellego Company

    Designed solutions for strategic presales opportunities combining ITILv3 best practices, ITSM platforms and system management tools.

  • 3 months, Nov 2014 - Jan 2015

    ITSM Consultant

    GoIT / Extension an Intellego Company

    Designed and built service management solutions for multiple accounts. Assisted presales engagements with requirements related to ITIL processes and ITSM systems.

  • 1 year and 5 months, Apr 2013 - Aug 2014

    ITSM Systems Senior Developer

    NTT Data / Dell Services

    IT Service Management senior developer, implemented and maintained ITSM systems for world class clients from universities, hospitals, health care & research institutions to transportation & energy companies.

  • 9 months, Mar 2012 - Nov 2012

    End User Services Specialist

    Schneider Electric

    IT Service Management senior developer , implemented and maintained ITSM systems for world class clients from universities, hospitals, health care & research institutions to transportation & energy companies.

  • 11 months, Feb 2011 - Dec 2011

    ITSM Consultant

    Softtek

    -RENAULT Mexico AMEFAR - Performed F11 IT department's services and processes audit and assesment for 45+ Renault Franchisees Mexican Association site locations around Mexico. -Advanced Technology Materials Inc. - Service Desk Improvement, Incident Management, Metric Reports, Process Documentation, Knowledge Management.

  • 7 months, Aug 2010 - Feb 2011

    Service Desk Specialist

    Honeywell

    Canada & Latin America IT Service Desk

Ausbildung von Alberto Mercado

  • 1 year and 9 months, Sep 2009 - May 2011

    Computer Science

    CENEVAL

  • 1 year and 9 months, Sep 2006 - May 2008

    Financial & Accounting Computing

    CECYTE

Sprachen

  • English

    C2 (Verhandlungssicher / Muttersprachlich)

  • Spanish

    C2 (Verhandlungssicher / Muttersprachlich)

  • German

    B1-B2 (Gute Kenntnisse)

  • French

    B1-B2 (Gute Kenntnisse)

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