Alexis Cook Leon

-Partnered with EU software vendors on Wayfair certification process: negotiate Wayfair-compatible configurations, integrate via API, and align dual-sided marketing strategy -Contributed to team’s $20M cost savings by building out a menu of certified products to improve supplier fulfillment -Identified and immediately targeted potential gaps in existing documents and systems -Managed stakeholder expectations, created transparency at multiple organizational layers, led cross-functional workstreams

-Served as EU owner of resolution operations (replacement parts and repair programs) -Led complex improvement projects across cross-functional groups in multiple countries and time zones -Scoped, piloted, implemented, and launched a new in-home repair service resolution for EU customers, valued at $2.1M in annual cost savings -Performed data-driven root cause analyses to diagnose issues in the replacement parts supply chain and prioritize related technical improvements

-Oversaw two admins responsible for all HR operations: payroll, A/R, onboarding, system maintenance -Implemented Box/Docusign for document control, reducing admin workload by 50% -Supported Chilean legal rep with issues specific to Chilean labor law and internal compensation -Reviewed internal compensation plan with CEO, ensuring policies are aligned with the business model and the team’s expectations -Acted as Sourcer, Recruiter, and Account Manager for tech, medical, and electronics clients in the US

Western European Affairs, French and Spanish Language