Ali Navabi

-Administered Microsoft Intune and Microsoft Entra ID for centralized Windows 10/11 endpoint management, supporting managed devices and users through Microsoft Entra Join and automatic MDM enrollment. -Designed and maintained Intune Configuration Profiles, Compliance Policies, and Security Policies to standardize Windows endpoint configurations, including password requirements, device restrictions, Secure Boot, and BitLocker. -Implemented and validated Microsoft Entra Conditional Access integrated.

-Provided 1st and 2nd level IT support via Jira and email, troubleshooting Windows, software, and operating system issues remotely using TeamViewer and Remote Desktop, with a resolution rate exceeding 90%. -Administered Microsoft Active Directory, including user account provisioning, password management, permissions, and access control. -Improved IT security through proactive patch management, log analysis, and basic threat-hunting activities.

-Provided hands-on IT support for internal users, troubleshooting hardware, software, operating system, and application-related issues. -Installed, configured, maintained, and troubleshot PCs, laptops, printers, and other end-user devices. -Supported the implementation and maintenance of retail software, resolving user issues and assisting with system configuration. -Performed basic system and database troubleshooting, including SQL queries, data-related issues, and reporting tasks.