Alisa Isufi
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Alisa Isufi
- Current 8 years and 5 months, since Jan 2018
Freelance Virtual Assistant
JMC Jens Moeller Consulting GmbH
- Current 8 years and 9 months, since Sep 2017
Sales und Business Development Manager
G&H Dialog
-Qualifying leads from marketing campaigns as sales opportunities - Contacting potential clients through cold calls and emails - Presenting the company to potential clients - Identifying client needs and suggesting appropriate products/services - Customizing product solutions to increase customer satisfaction - Building long-term trusting relationships with clients - Proactively seeking new business opportunities in the market
- 10 months, Dec 2016 - Sep 2017
Customer Service Team Leader
G&H Dialog
-Leading and coordinating the day to day operational aspects of the Customer Service Team - Ensuring the delivery of exceptional standards of customer service - Contributing to building a learning culture of continuous improvement - Coaching and mentoring team members - Assisting customer service representatives - Monitoring day to day activities and customer service representatives - Reporting to the Project Manager
- 1 year and 9 months, Jun 2015 - Feb 2017
Quality Assurance Manager
G&H Dialog
- Assessing customer requirements and ensuring that these are met - Setting customer service standards - Monitoring all operations that affect quality - Supervising and guiding customer service representatives to meet the quality standards - Reporting to operations executives - Keeping records of quality reports, statistical reviews and relevant documentation
- 9 months, Oct 2014 - Jun 2015
Travel Consultant & Customer Service Representative
G&H Dialog
- Assisting clients over the phone and via e-mails regarding flight arrivals, delays, flight irregularities, facilities - Giving general information regarding travel and flight packages - Assisting clients with bookings and cancellations - Finalizing sales of flights and ancillary products, confirming reservations, and providing information regarding ticket purchase and other special services. - Resolving customer concerns - Handling customer complaints over the phone and via e-mails
Ausbildung von Alisa Isufi
- 1 year and 9 months, Nov 2016 - Jul 2018
Insurance and Risk Management
Aleksandër Moisiu University, Faculty of Business
-Financial Planning -Insurance and Risk Management - Accounting & Finance -Solvency - Wealth Insurance - Life Insurance
- 2 years and 10 months, Oct 2011 - Jul 2014
Finance & Accounting
University of Tirana, Faculty of Economics
- Keeping track of a company's financial transactions -Analysing financial statements and balance sheets - Preparing tax filings - Evaluating a company’s efficiency and profitability - Understanding the economy and the stock market - Practicing making investment decisions
Sprachen
German
C1 (Fließend)
English
C1 (Fließend)
Italian
B1-B2 (Gute Kenntnisse)
Spanish
A1-A2 (Grundkenntnisse)
Albanian
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