Amanda Rolim Perez

A 2-year program to develop leadership potential and a complete work experience, living the company's strategy and immersion in the different business. • Tracking and Development of new internal/external digital solutions opportunities, focused on customer experience. • Sales team support with marketing insights. • Focal point of digital initiatives for Animal Nutrition and Health.

Responsible for the management of KPIs, seeking the alignment of models with internal clients and support of information for operational teams. Responsible for coordinating the improvement of customer service processes and generating action plans to achieve established goals, guaranteeing customer satisfaction.

Project/Development support function for packaging relevant topics in the Aftermarket division o Daily management of inbound failures due to packaging issues o Management of internal Bosch complaints (CM50) & 8D-Assessment o Project/Development support function for quality status for packaging relevant topics

Responsable for the exportation process for Bosch Groups in the Aftermarket division o Daily management of clients orders o Daily management of conflicts between customer and supplier o Daily monitoring of the real x billed revenue target, with the preparation of PDCA if the real is beyond the monthly target o Contact window of service providers to exportation of the Aftermarket division