Amir Salar Bakhshi

Install, configure, and maintain security applications and devices for clients, ensuring optimal performance. Provide technical support, address inquiries, and resolve issues. Monitor systems for breaches, manage network projects, and set up secure connections. Conduct security audits, assist in recovery from incidents, and develop preventive solutions. Collaborate on network security measures, configure mail servers, and deliver customer training on security products.

Monitored help desk ticket queues and provided level-1 and level-2 remote support for desktops, printers, and devices. Configured user accounts, installed software, and maintained systems. Troubleshot Windows, Linux, and Mac issues, and explained tech terms to non-tech users. Managed priorities, ensured security compliance, and tested solutions. Diagnosed problems with tools, installed updates and patches, created knowledge base articles, and improved system performance. Managed network security systems.

Managed and optimized BPMS IT infrastructure for Sales. Supervised IT operations, supported staff, and maintained servers, networks, and storage. Provided technical support, performed maintenance, and designed IT solutions based on business needs. Created system documentation, monitored performance, and coordinated IT projects. Trained staff on new technologies, collaborated with department heads, and recommended tech improvements for future needs.

Supervised IT operations, managed projects, and supported staff. Provided technical support for network, hardware, and software issues. Implemented security measures including antivirus, firewalls, and VPNs. Collaborated on infrastructure solutions, upgraded networking equipment, and assisted with website graphics and SEO.