Ammar Hagar

Managing the Service Planning Specialists, in total 35 team members. Annual Performance Appraisal. Oversees the coordination, administration and execution of remote change management programs, products, projects, process, and performance metrics/standards. Accountable for operational results in terms of performance standards/metrics, customer satisfaction and employees satisfaction. Responsible for the scheduling, staffing, management and development of employees in assigned area.

Symmetrix Engineer (EMC Corporation’s flagship product). Perform Microcode Upgrades. Apply Configuration Changes. Schedule upgrades and configuration change events with the customers. Mentoring and Training new comers. Subject Matter Expert of Service Center (EMC’s Customer Relationship Management Software). Ownership of multiple initiatives such as; RCM PMO and EMC Wiktionary.