Amy Maciejewski

Senior UX Researcher & Designer, working on an enterprise platform used by internal carrier teams, agents, and insured users. I supported agile teams across all self-service domains, leading UX design and mixed-method research to define what high performance means for carrier portals and using those insights to shape priorities. My work focuses on designing within complex, regulated systems, evolving a design system, and mentoring designers and cross-functional partners to make thoughtful decisions.

Defined workflows and interaction patterns for an AI-powered chatbot built on Microsoft’s framework, enabling faster, more accurate answers and creating feedback loops that allowed the system to continuously improve. Partnered closely with engineering on DevOps systems to improve complex technical workflows, increase team efficiency, and reduce downtime and operational errors. Worked in parallel on globally used employee engagement software, improving usability and consistency across regions.

A unicorn startup where I built and led the UX Research team, mentoring designers and establishing processes for research-driven design. I led end-to-end research and design for a kiosk redesign (you can view this project on my portfolio), improving order speed, accuracy, and customer satisfaction. I partnered with the Head of Product to inform the product roadmap, set up a continuous user feedback community, and implemented Smartlook analytics to bring quantitative insights into product decisions.

Collaborated on a team of three to rebuild Chicagofed.org Careers section, including building elements with HTML, CSS and JavaScript. Responsible for building all new web pages through a content management system. Built Publication, Events and Report pages on Chicagofed.org with HTML and CSS. Assisted in design work by editing photos and creating info-graphics, using Adobe Photoshop and Illustrator.

Researching and strategizing UX design improvements for the Risk department internal site. Performing usability analysis and user testing. Lead in designing a style guide for the re-branding of the department. Creating all logos and templates for Wholesale Credit Risk documentation.

Aided HR-IT in the migration and content audit of their internal website. Conceptualized and executed a training strategy for administrators and power users. Conducted user interviews in the process of developing a new interface within the internal site. Implemented card sorting and design thinking into projects to determine Peoplesoft layouts.

Web Development