Andreas Dunst

Global Brand and Content protection. Supporting companies fighting and blocking counterfeit and piracy issues. Introduce and educate international brands regarding most efficient brand protection strategies and help them develop & professionalize their brand protection that results in reputation and sales development.

Sales and consulting role with main focus on establishing and maintaining first-class customer relationship with SMB and Enterprise Accounts. First point of contact for existing customers, answering their queries and increase client satisfaction. Providing effective solutions on their requests to create offers based on customer needs. Being a sales environment focusing on reaching quota and quarterly revenue targets to drive business and raise sales volumes.

Helping brands to discover crucial insights from their customer feedback by executing text comprehension and data-entry tasks. Improving quality of analysis by translating customers vocabulary into corporate language

Coordination of multi-platform implementations, configuration of tools and training customers on the assigned product functionalities. Working with individual hotels as well as hotel chains. Assistance in the development and documentation of new processes and procedures within the Customer Care department and with other departments. As well as assisting training department in development of of training documentation for the Customer Care department and assist where appropriate in internal training.

Primary Focus on customer experience by developing customer relationships through professional and efficient service. Following established guidelines, SLAs and KPIs to deliver first class service. Special focus on effective listening and communication skills to identify customer needs and issues to ensure fast resolution of customer inquiries, concerns, and complaints either directly or by referring to different department if required.

Assisting marketing manager and marketing team in a fast moving and dynamic role, specializing on campaign for annual customer event.

Marketing Online, E-Commerce, Business Model, Marketing Plan

Business Management, Accounting, Business Administration, Marketing & Trade