Andreas Jendretzke

- Managing system installation and training procedure - Introducing service product offerings - Onboarding / training of new FSE’s, team building - Improving departmental communication - Providing field service & application support, remote and onsite Key achievements • Re-launched EMEA field service operations within clinical space • Resolved application and support issues within Customer Support

Improved teamwork and communication within global organization and resolved staffing issues due to paternity leave, also through onboarding and training of new junior FSE in ‘16 • Lead 2016 Global Service Meeting • Implemented system tuning guide • Finished ß-test plan in time and supported product launch • Provided field service and application support Key achievements • Transitioned CS organization and fostered change • Over-achieved field service revenue in ’14, and ’15

• Built WW FSE training program • Lead global product improvement / upgrade projects • Improved customer case handling • Managed service contract renewal process, sales and repair business • Timely executed ß-test plan and supported product launch • Provided sales support Key achievements • Re-enforced the service & support organization with a focus on worldwide product and service quality • Hit target for KPI’s • Exceeded annual maintenance revenue of $ 1.5M in ’12 and ‘13

• Implemented system installation and customer training process • Structured EU customer call handling • Introduced, Sales Force CRM SW • Set-up an instruments workshop • Recruited EU FSE’s • Sold service contracts • Provided field service and support • Managed the distributor countries service and support Key achievements • Established EU service organization as a business center (4 direct staff) • Improved annual service revenue from below 1M to over 1,5M in ’11

Master of Business and Engineering (MBE) • Basics in financial accounting, marketing, management, organization, law, business administration, economics, production and technology management, ethics and cultural management (1,8)

Dipl. Ing. (FH), Master of Biotechnology • Thesis: Isolation and characterization of a mobile genetic element from dictyostelium discoideum (2,0)