Ann-Sofie Cuyvers

Managing service and quality levels across the Middle East and Africa through compliance with industry and organisation-specific operating standards and tracking and consistent reporting of service performance data. Set up and monitoring of service metrics and key process indicators, root cause and point of failure analysis, ensuring development and implementation of corrective actions and improvement opportunities.

Reporting directly into Chief Technical Officer, spearheaded an initiative intended to bring client reports (reports received by customers) as well as internal management reporting to the next level. Required quick familiarization with & thorough understanding of the industry, the company’s business model, the interplay between different departments in a company, the different stakeholders’ interest as well as industry reporting practices. It also necessitated strong project and change management skills.

Innovation project for Barclays Africa

Graduation project with a 4 member team. Market study (desktop as well as field research) and strategic development of growth opportunities for a business process outsourcing company based in Tunisia and servicing Belgian clients

Optimizing key processes and associated costs for a global hotel chain. Personally, analyses made on real estate, compensation and travel expenses, as well as a business case on moving the headquarters

Set up & control of the annual budget, monitoring of payments, sending and receiving of invoices. As a board member, supervision of consulting projects and participation in strategic decisions

Unique 5-day leadership and career development forum, which brought together more than 70 top-talented students from 17 countries to tackle multi-disciplinary business challenges

Strategic Consulting Project in Fashion: Identification of potential B2B-Clients in France, Germany & the UK in order to increase sales for both made-to-measure and prêt-à-porter suits

Finanz, Abteilung der Kreditorenkonten

Programm auf Englisch

Programm auf Englisch und Französisch. Absolviert magna cum laude. Schwerpunkt: Finanzen Masterthesis: "The architecture of the regulatory and supervisory apparatus in the European financial system" (Note: 18/20)

Programm auf Deutsch

Programm auf Niederländisch; Schwerpunkte: Buchhaltung und Finanzen, Strategie