Anna Selivanova

• Studied German and achieved C1 level to support workplace communication and long-term integration in Germany. • Explored AI concepts through online materials, focusing on practical insights relevant to product environments. • Learned basics of Python and SQL, focusing on product analytics to support data-driven decision-making.

• Led product strategy and multi-year roadmap for internal SaaS tools, aligning business goals with user research. • Delivered AI-powered features, including chatbot integrations and multimodal evaluation workflows, ensuring compliance and performance. • Built internal dashboards to track experiments and support data-driven decisions. • Scaled cross-functional collaboration across EU, LATAM, CIS. • Mentored team leads, defined OKRs, and improved efficiency through automation and product optimization.

• Delivered multilingual customer support in German and English, maintaining high customer satisfaction rates above 90% across international client accounts. • Developed personalized response templates that improved complaint resolution speed by 2x.

• Studied German and achieved C1 level to support workplace communication and long-term integration in Germany. • Explored AI concepts through online materials, focusing on practical insights relevant to product environments. • Learned basics of Python and SQL, focusing on product analytics to support data-driven decision-making.